Problemsolving can be painful!

Maybe this will make it easier...

The Documentation is always a good start if you experience Problems.

General Documentation


Maybe your Question is already covered in of the Tags?

- Announcement

- Solved

- Info

- Enhancement

- ...


Maybe it's an Error in your OS?

As Grommunio only makes use of certain Operating-Systems you likely get
better help on Server-Problems at the individual Support-Channels.

OpenSUSE https://en.opensuse.org/Portal:Support

IRC https://en.opensuse.org/openSUSE:IRC_list @ Libera

Debian https://www.debian.org/support

IRC https://wiki.debian.org/IRC @ OFTC

Guides and Documentations

"How To Ask Questions The Smart Way"


How to report a Problem?

This is an template to illustrate how you could describe your problem in a way
anyone will have it easy to understand your problem, the steps needed to
reproduce it and what you might have tried already to resolve the Problem.


Replace/Remove the TPL: Textblocks and "Quotes"


## TPL: Short Problem-Description

TPL: If User X wants to do Y, Z is happening...

### To recreate TPL: problem-X

- TPL: Open X

- - TPL: Create Y

- - TPL: Configure Z

- TPL: Select N....


## TPL: Short Problem-Description

TPL: Since an Update we are not longer able to Login via $PROTOCOL.

### TPL: How we narrowed it down to XYZ

- TPL: Working Protocols

- - TPL: Outlook, Web, ActiveSync, DAV

- TPL: Broken Protocols

- - TPL: IMAP-Connect with ThunderX and/or ArchiveY isn't possible

[ ] System has the latest Updates and was rebooted/restarted

zypper ps -s has nothing to report

Provide System-Information

To show currently installed Package-Versions you could Copy-Paste the Output from following Command instead of this > QUOTE!

printf '### Installed Packages\n\n```\n%s\n````\n' "$(rpm -qa *grom* |sort)"

Make sure these quotes are so called acute:` and not , ' or " when you copy the Text. This might happen with Putty IIRC.

More in detail and only from the grommunio repositories

RPM-Based

rpm -q -a --qf "%-40{Name}%-30{Version}%{Release}:%{Vendor}\n" ${1-} | sort | awk -F: '/grommunio/ {print $1}'

DEB-Based

dpkg-query -Wf '${Package;-40}${Version;-30};${Maintainer}\n' ${1-} | awk -F\; '/(grommunio|gromox)/ {print $1}';
crpb stickied the discussion .
2 years later

For Reading Log's or File-Contents it is best to put those in Scriptblocks.

`log of xyz`

```

REPLACE ME!

```

Example for an Configfile

`/etc/gromo/http.cfg`

```

listen_port=10080

http_support_ssl=true

listen_ssl_port=10443

host_id=grommunio.domain.tld

http_certificate_path=/etc/grommunio-common/ssl/server-bundle.pem

http_private_key_path=/etc/grommunio-common/ssl/server.key

default_domain=domain.tld

```


Additional Markdown-Hints

# Heading1

## Heading2

### Heading3

#### Heading4

`my -short $(command |one)| liner`

**Bold**

_Italic_

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