Outlook not able to login after updates installed today

Mister2

Just performed a full update this evening and can no longer login to Grommunio from Outlook 2019 (Grommunio Web login is working fine though), just keeps re-prompting for password. Running appliance from 12-22 that has been upgrade to SUSE 15.5 and been running without issue for several months. Last update prior to today was 03 October 2023 with no issues.

Have reset passwords from Grommunio Admin console, Web still works but no change to Outlook login. Have a second Grommunio instance that has not been updated with latest updates today and can still login to this instance from Outlook so issue is within on of the updates installed today.

Still investigating issue, will update if I find a cause, just posting in case others have had same issue and already have solution. Below is roughly the updates I installed tonight (taken from 2nd instance - but my two instances of Grommunio are normally updated several days apart not on the same day).

`Reading installed packages...

The following 59 packages are going to be upgraded:
aaa_base apparmor-abstractions apparmor-parser apparmor-parser-lang babeltrace
curl dracut dracut-mkinitrd-deprecated glibc glibc-extra glibc-lang
glibc-locale glibc-locale-base grommunio-admin-api grommunio-admin-web
grommunio-web gromox gromox-debuginfo gromox-debugsource grub2 grub2-i386-pc
grub2-i386-pc-extras grub2-x86_64-efi grub2-x86_64-efi-extras libapparmor1
libcurl4 libharfbuzz0 libHX32 libnghttp2-14 libolecf1 libopenssl1_1 libpff1
libsystemd0 libudev1 libX11-6 libX11-data libX11-xcb1 libXpm4 login_defs
mariadb mariadb-client mariadb-errormessages openssl-1_1 perl-Encode-IMAPUTF7
postfix postfix-mysql python3-rpm python3-urllib3 rpm shadow suse-module-tools
systemd systemd-coredump systemd-network systemd-rpm-macros systemd-sysvinit
udev xen-libs zypper

The following 92 NEW packages are going to be installed:
aaa_base-extras crda cups cups-client cups-config cups-filters dbus-1-x11
dmraid ghostscript ghostscript-x11 groff-full
grommunio-admin-api-bash-completion grub2-systemd-sleep-plugin gxditview
kernel-default-5.14.21-150500.55.31.1 kernel-default-extra
kernel-default-optional kernel-firmware-all kernel-firmware-amdgpu
kernel-firmware-ath10k kernel-firmware-ath11k kernel-firmware-atheros
kernel-firmware-bluetooth kernel-firmware-bnx2 kernel-firmware-brcm
kernel-firmware-chelsio kernel-firmware-dpaa2 kernel-firmware-i915
kernel-firmware-intel kernel-firmware-iwlwifi kernel-firmware-liquidio
kernel-firmware-marvell kernel-firmware-media kernel-firmware-mediatek
kernel-firmware-mellanox kernel-firmware-mwifiex kernel-firmware-network
kernel-firmware-nfp kernel-firmware-nvidia kernel-firmware-platform
kernel-firmware-prestera kernel-firmware-qcom kernel-firmware-qlogic
kernel-firmware-radeon kernel-firmware-realtek kernel-firmware-serial
kernel-firmware-sound kernel-firmware-ti kernel-firmware-ueagle
kernel-firmware-usb-network libavahi-client3 libavahi-common3 libavahi-glib1
libcups2 libcupscgi1 libcupsimage2 libcupsmime1 libcupsppdc1 libICE6
libidn2-devel libjasper4 liblcms2-2 libnetpbm11 libopenjp2-7 libpoppler126
libpoppler-cpp0 libqpdf26 libSM6 libtss2-esys0 libtss2-mu0 libtss2-rc0
libtss2-sys1 libXaw7 libXmu6 libXt6 lifecycle-data-openSUSE netpbm
openssh-askpass os-prober parallel-printer-support poppler-data poppler-tools
psutils python3-brotlipy python3-PySocks systemd-lang system-user-lp
wireless-regdb xbitmaps zypper-lifecycle-plugin zypper-log
zypper-needs-restarting

The following package requires a system reboot:
kernel-default-5.14.21-150500.55.31.1

59 packages to upgrade, 92 new.
Overall download size: 661.0 MiB. Already cached: 0 B. After the operation,
additional 677.5 MiB will be used.

Note: System reboot required.

If someone with better OpenSUSE skills than me can provide command to list what I installed tonight I can post that if it helps to further identify issue.

Found following errors in Monitoring logs that maybe relevant.

Gromox Http
[2023-10-21 17:48:24.608815]: ntlm_auth(stdout) EOF

Zcore Log
2023-10-21 17:32:46.283182]: Auth rejected for "user@domain.com": password error, please check it and retry

I have tested with all accounts in the upgraded instance and all accounts generate the same error.

Mark

ttrax

Good evening.

Unfortunately, I am getting the same error after updating my server today.
When trying to connect from Outlook 2021 it also just keeps prompting for the password while the web-access as well as EAS connections are working fine.

The Gromox http log shows the same error:
ntlm_auth(stdout) EOF

In my case grommunio is hosted on Ubuntu 22.04 and I believe the problem is somewhere in the newest gromox package (in my case 2.15.18.9dc1bce) since the only other updates I performed today were

sosreport:amd64 (4.5.6-0ubuntu1₂₂.04.1, 4.5.6-0ubuntu1₂₂.04.2), libolecf1:amd64 (20181231-2build1, 20221024-1+7.1), gromox:amd64 (2.15.4.8a35481-1+12.1, 2.15.18.9dc1bce-1+14.4), libhx32:amd64 (4.14-1+1.1, 4.15-1+1.1), libpff1:amd64 (20180714-3build1, 20230325-1+4.1)

Edit:
I did a cross-check and replaced the gromox package with an older cached version (2.15.4.8) and after that Outlook works perfectly.

Hope there will be a solution soon,
Tilmann

Mister2

ttrax I can confirm the same gromox package (2.15.18.9dc1bce) was installed do affected instance. I was able to restore a snapshot taken immediately before the failed update and replayed my incoming emails logs to make sure no emails were lost for users.

Awaiting a prompt resolution

Mark

Andy

Ich habe soeben geupdated und es scheint mit der neusten Version behoben, es funktioniert auch mit Outlook.

localhost:~ # rpm -qi gromox | head -n 3 && rpm -qa grom | sort
Name : gromox
Version : 2.15.22.9b350a0
Release : lp154.17.1
grommunio-admin-api-1.12.4.55f9f19-lp154.82.1.noarch
grommunio-admin-common-6.cb985db-lp154.3.1.noarch
grommunio-admin-web-2.8.0.6.58a069a-lp154.63.1.noarch
grommunio-antispam-3.6-lp154.5.2.x86_64
grommunio-archive-1.3.13.g137.d1b0df1b-lp154.4.53.x86_64
grommunio-chat-7.8.0-lp154.6.2.x86_64
grommunio-common-19.8c217e2-lp154.29.1.x86_64
grommunio-cui-1.0.251.f5d5d0f-lp154.52.1.noarch
grommunio-dav-1.3.13.a926279-lp154.1.2.noarch
grommunio-dbconf-1.1.1.da20a46-lp154.4.6.x86_64
grommunio-error-pages-1.0.9.224b089-lp154.9.1.noarch
grommunio-files-25.0.10-lp154.3.1.noarch
grommunio-imapsync-2.229-lp154.3.1.noarch
grommunio-index-0.1.37.74e396b-lp154.40.2.x86_64
grommunio-office-7.4.1-lp154.4.6.x86_64
grommunio-office-fonts-7.4.1-lp154.4.6.noarch
grommunio-release-2022.12.1-lp154.3.2.x86_64
grommunio-setup-1.0.101.c41dae4-lp154.39.1.noarch
grommunio-sync-2.0.31.0ec6aa0-lp154.133.2.noarch
grommunio-web-3.4.15.eb56496c-lp154.16.3.noarch
gromox-2.15.22.9b350a0-lp154.17.1.x86_64
gromox-debuginfo-2.15.22.9b350a0-lp154.17.1.x86_64
gromox-debugsource-2.15.22.9b350a0-lp154.17.1.x86_64
grub2-theme-grommunio-1-lp154.11.2.noarch
jitsi-meet-branding-grommunio-2.0.6726-lp154.4.1.noarch
patterns-grommunio-1-lp154.9.1.x86_64
plymouth-theme-grommunio-1-lp154.11.2.noarch
systemd-coredump-grommunio-1-lp154.3.1.noarch
systemd-presets-branding-grommunio-2022.12-lp154.1.2.noarch
system-user-grommunio-3-lp154.10.3.noarch
system-user-gromox-2-lp154.13.3.noarch
localhost:~ #

Mister2

Just performed update on my affected Grommunio instance and as Andy has reported now have gromox-2.15.22.9b350a0-lp154.17.1.x86_64 installed and Outlook login is functional again.

Thanks to those who fixed issue quickly. Ticket can be closed as issue resolved.

Mark

ttrax

Ok, seems like the problem was in commit 9dc1bce and i suppose the fix is e8e33d6.
At the moment the updated package for Ubuntu 22.04 isn't available yet, but I hope it will be bundled soon.

Thanks for the fast fix.

stefan_o

WalterH
I see, I misunderstood what ttrax wrote. I just checked the commits: The problem is not fixed yet, e8e33d6 (the fix) is older than 9dc1bce (the broken version). Thankfully apt caches old packages. I was able to install an old version. Would be nice if the problem could be fixed, so that Outlook can be used again in the latest version.

stefan_o

Any idea when this fix will be in the Debian builds? It's still 9dc1bce and Outlook doesn't work

WalterH

The build system compiles the package for all operating systems in one run. So it is impossible that the Debian build was not compiled.

ttrax

WalterH So it is impossible that the Debian build was not compiled.

Ab welcher Versionsnummer ist der Fix denn enthalten?
Denn von apt wird mir als neuste Version das fehlerhafte Paket 2.15.18.9dc1bce-1+14.4 vorgeschlagen und auch auf https://download.grommunio.com/community/ ist dies das neuste verfügbare Paket in den Repos für die Debian/Ubuntu-Varianten.

In den beiden oberen Posts sowie in den Repos für openSUSE finde ich aber schon das Paket gromox-2.15.22.9b350a0 das wohl (?) den Fix enthält. Müsste dies nicht auch für die Debian-Varianten verfügbar sein?

weini

I confirm that behavour.
Latest version working without issues on Debian 12 is 2.14.71.ed4a1a0-1+39.1 for me.

Andy

Ich denke, Du hast einen oder alle apt Optionen ausgeführt (?)

update Neueinlesen der Paketlisten

upgrade Installierte Pakete auf eine höhere Version aktualisieren. Um geänderte Abhängigkeiten zu erfüllen, werden gegebenenfalls auch neue Pakete installiert.

autoremove Deinstalliert alle als Abhängigkeit mitinstallierten Pakete, die jetzt keine Abhängigkeiten mehr zu anderen Paketen haben und deshalb nicht mehr verwendet werden. In Kombination mit --purge werden auch die zugehörigen Konfigurationsdateien - nicht des Users - gelöscht.

WalterH

Habe gerade die Versionen verglichen, scheinbar hat das Build System einen Fehler:

Die Community Version für die Appliance 15.5 hat gromox die Version: 2.15.35.20d846f, am 26.10.2023 kompiliert
gromox-2.15.35.20d846f-lp155.25.1.x86_64

Die Debian 12 Version aber nur: 2.15.18.9dc1bce also deutlich älter aber auch am 26.10.2023 kompiliert
gromox_2.15.18.9dc1bce-1+14.4_amd64.deb

Die Debian 11 Version ist die gleiche: 2.15.18.9dc1bce, aber am 24.10.2023 kompiliert.
gromox_2.15.18.9dc1bce-1+14.2_amd64.deb

Das passt nicht zusammen, das Build System sollte doch alle Versionen in einem Durchlauf kompilieren und auch auf den Download Server stellen.

Habe ein Ticket dazu aufgemacht.

mwilliams

The community repositories have been updated after fixing Linking failures un D12: https://github.com/grommunio/gromox/commit/7efbfc10cf5b99ea2c2abdff610ce02da7e9a424

ttrax

mwilliams Thank you, now it works on Ubuntu 22.04!

weini

fixed for me as well (Debian 12)