Imported vCards aren't indexed in grommunio-web

ozy

Hello,

I've imported multiple vCards into grommunio-web. So far so good, if I search the contacts in the contact pane, I can find all contacts:

But when I search a contact while writing a mail, only manually or Outlook created contacts work:

In this case, "Mr Test" was created manually and appears, but "Mr Best Test" which comes from an imported vCard doesn't show up.

I've checked that grommunio-index works, the sqlite3 file corresponding to the user in /var/lib/grommunio-web/sqlite-index/{username} seems uptodate.

I've also tried recreating the index with:

rm -Rf /var/lib/grommunio-web/sqlite-index/{username}/*
sudo -u grommunio /usr/sbin/grommunio-index-run.sh
chmod 660 /var/lib/grommunio-web/sqlite-index/{username}/*
chown grommunio:groweb /var/lib/grommunio-web/sqlite-index/{username}/*

Any ideas please ?

crpb

ozy

sudo -u grommunio /usr/sbin/grommunio-index-run.sh
chmod 660 /var/lib/grommunio-web/sqlite-index/{username}/*
chown grommunio:groweb /var/lib/grommunio-web/sqlite-index/{username}/*

Just fyi, you shouldn't do this like that.
The script runs as grommunio:groweb if started as root

head /usr/sbin/grommunio-index-run.sh

Otherwise you can start an index with

systemctl start grommunio-index.service

Which runs the script with the correct user.

MichaelN

ozy

The same problem is described here (in german):
https://community.grommunio.com/d/1300-kontakt-auswahl-bei-neuer-mail-unvollstandig

I've create an issue in gromox-github for that.
https://github.com/grommunio/gromox/issues/79

WalterH

crpb systemctl start grommunio-index.service

This is the only and the preferred solution to run the index script.

WalterH

Try to repair the file system rights and see if index works:

Open Suse:

cd /var/lib/grommunio-web/sqlite-index
ls -ltr
chown groweb:groweb * -R
chmod 775 *
ls -ltr
find . -type f -exec chmod 664 {} \;

ozy

@WalterH I've tried to reset the file permissions as you stated above. Doesn't make the difference.
This shouldn't be a permission issue anyway, since outlook imported / manually created contacts are indexed right and show up.

@MichaelN Danke. Es sieht so aus als wir das gleiche Problem gefunden haben.
MeineLlösung: Kontakte via Outlook importieren... Funktionniert aber ist natürlich wieder mehr arbeit, da Outlook vcf files 1 per 1 importieren kann (ich benutze 4team vCard wizard dazu).

PS: Sorry für mein gebrochenes deutsch, ich lebe seit sehr langer in Frankreich 😉

MichaelN

I've checked it again in the current version, unfortunately no changes. I've also checked the import over carddav and that also does not work, the same with
gromox-eml2mt --vcard /tmp/test.vcf | gromox-mt2exm -u <email> -B contacts
so in summary:

Webapp shows the contacts in new Mail on

Import over Outlook,
Add an new contact over Webapp,

Webapp does NOT show the contacts in new Mail on

Import over Webapp
Import over carddav
Import over gromox-eml2mt/gromox-mt2exm

The problem is, that if you want to switch a bigger installation from old Kopano to Grommunio,
you have to manually export the Contacts in Outlook before the switch and then import it for each seperate account. That's not acceptable. With the help of Walter's great kopano2grommunio script everything is converted into grommunio expect the contacts. They are shown, but not usable in the Webapp.

So it would be very nice, if some of the developers could take a look at it. As it work's on new contacts in Webapp, it should not be a big deal to do it right on importing it over the Webapp

MichaelN

one addition: If i export only the Kopano-Contacts with Outlook and import the pst-file with
gromox-pff2mt -s /tmp/test.pst | gromox-mt2exm -u <email> -B contacts

Webapp show's the contacts in new Mail.

MichaelN

i tried again importing from kopano with
gromox-kdb2mt

That does also work now again. I see the contacts and they are shown in die dialog for a new mail.

MichaelN

It's not fixed, the import over the other mechanism's still does not work

mwilliams

MichaelN

Mght have been indeed too fast. So in summary:

Works:

Import via Outlook
Import via gromox-eml2mt/gromox-mt2exm
Create new contact over web

Web does NOT show the contacts in new Mail on

Import via Webapp
Import via carddav

MichaelN

current stat is:
Works:

Import via Outlook
Create new contact over web
with gromox-kdb2mt

Web does NOT show the contacts in new Mail on

Import via Webapp
Import via carddav
Import via gromox-eml2mt --vcard test.vcf | gromox-mt2exm -u <username>