Webapp endless loading

RRKaczmarczyk · 2025-03-11T13:31:53+00:00

Since an update of gromox (at least this is the package I have seen) the webapp does not work anymore. When logging in, the load never ends and the webapp does not appear. In the nginx logs and journalctl -f I don't see any errors.

The following error appears in the browser console:

grommunio-debug.js:1427 Uncaught TypeError: Cannot read properties of null (reading 'sendRecords')
    at Object.onException (grommunio-debug.js:1427:26)
    at h.Event.fire (ext-base-all.js?version=3.10.47.g2ff13de2-1+221.1:41:3699)
    at Ext.data.DataProxy.fireEvent (ext-base-all.js?version=3.10.47.g2ff13de2-1+221.1:41:687)
    at constructor.processResponse (grommunio-debug.js:9658:23)
    at constructor.receive (grommunio-debug.js:9525:8)
    at constructor.stateChange (grommunio-debug.js:9177:19)
    at XMLHttpRequest.<anonymous> (ext-base-all.js?version=3.10.47.g2ff13de2-1+221.1:21:8903)

grommunio-admin-api 1.17.0.39d84a8-1+1.1
grommunio-admin-common 42.e17ec55-1+30.1
grommunio-admin-web 4.0.0.0.5e1e4b3-1+123.1
grommunio-common 27.db4a83f-1+49.1
grommunio-dav 1.4.7.ee40553-1
grommunio-error-pages 1.0.10.bb2df37-1+14.1
grommunio-index 1.3.0.g2bd8a8c-1+3.2
grommunio-sync 2.1.6.22f2119-0
grommunio-web 3.10.47.g2ff13de2-1+221.1
gromox 2.43.0.g17ca866-1+1.2
libesedb1 20240220-1+2.5
libexmdbpp0 1.11.2.259948f-1+32.2
libhx32 4.26-1+1.1
libolecf1 20240427-1+1.5
libpff1 20231205-1+1.8
mapi-header-php 1.6.0.8f4757d-1+5.1
python3-mattermostdriver 7.3.2-1+15.6
python3-more-itertools 8.12.0-1+1.10
python3-openapi-core 0.13.7-1+7.10
python3-openapi-schema-validator 0.1.5-1+10.15
python3-openapi-spec-validator 0.2.9-1+8.10
python3-parse 1.19.0-1+22.6
python3-pyexmdb 1.11.2.259948f-1+32.2
python3-rfc3339-validator 0.1.5-1+9.15
python3-strict-rfc3339 0.1.5-1+13.10
system-user-grommunio 9-1
system-user-gromox 9-1

crpb · 2025-03-11T14:25:16+00:00

Can't reproduce it. Switched to community, ran dist-upgrade and even did a reboot.

root@grom-deb:~# _grom_versions
grommunio-admin-api                     1.17.0.39d84a8-1+1.1
grommunio-admin-common                  42.e17ec55-1+33.1
grommunio-admin-web                     4.0.0.0.5e1e4b3-1+123.1
grommunio-common                        27.db4a83f-1+49.1
grommunio-dav                           1.4.7.ee40553-1
grommunio-dbconf                        1.1.1.da20a46-1+25.1
grommunio-error-pages                   1.0.10.bb2df37-1+29.1
grommunio-index                         1.3.0.g2bd8a8c-1+38.2
grommunio-sync                          2.1.6.22f2119-0
grommunio-web                           3.10.47.g2ff13de2-1+221.1
gromox                                  2.43.0.g17ca866-1+1.2
libesedb1                               20240220-1+2.5
libexmdbpp0                             1.11.2.259948f-1+33.1
libhx32                                 4.26-1+1.1
libolecf1                               20240427-1+1.5
libpff1                                 20231205-1+1.8
mapi-header-php                         1.6.0.8f4757d-1+5.1
python3-mattermostdriver                7.3.2-1+15.6
python3-more-itertools                  8.12.0-1+1.10
python3-openapi-core                    0.13.7-1+7.10
python3-openapi-schema-validator        0.1.5-1+10.15
python3-openapi-spec-validator          0.2.9-1+8.10
python3-parse                           1.19.0-1+22.6
python3-pyexmdb                         1.11.2.259948f-1+33.1
python3-rfc3339-validator               0.1.5-1+9.15
python3-strict-rfc3339                  0.1.5-1+13.10
system-user-grommunio                   9-1
system-user-gromox                      9-1

Mmwilliams · 2025-03-11T16:59:27+00:00

RKaczmarczyk

Here neither. Does your /var/log/php-fpm.log output anything?

RRKaczmarczyk · 2025-03-12T06:42:20+00:00

mwilliams no - nothing

RRKaczmarczyk · 2025-03-12T06:44:48+00:00

Sending mail and synchronisation with the mobile phone works perfectly. Only the web app does not want to ‘load’

crpb · 2025-03-12T09:14:10+00:00

With any user or just one? Maybe cleanup /var/lib/grommunio-web/{session,tmp} and if it's user-specific i would also look/clear the websettings of that user. e.g. gromox-mbop -u moo@kuh.de set/get-websettings-* https://docs.grommunio.com/man/gromox-mbop.8.html#

you can first backup all the settings and then "set-*" with an empty array
But maybe clear-profile is already enough ... ..
If that is even related .. can't say

RRKaczmarczyk · 2025-03-12T09:36:46+00:00

I have tried deleting the sessions and tmp folders and restarting nginx. A clear profile does not work either. The problem is on all 5 users of the server.

RRKaczmarczyk · 2025-03-13T06:03:31+00:00

Update of grommunio-web to 3.10.48.g015d29bf-1+222.1 fixed it