Recovery of Deleted Items within Outlook unreliable

Keeebs

When I delete from Outlook 365, emails are ither moved to Deleted Items or permanently deleted with Shift+Delete. I can also delete from Deleted Items without issue. But when accessing the Recover Deleted Items from within the Deleted Items folder, only some of the deleted emails are there. Any ideas why they Deleted Items are not reliably available for recovery? Thank you

WalterH

Does this work with G-Web? Can I use G-Web to restore the deleted items that Outlook does not show?

Keeebs

No - G-Web sees the same recoverable items as Outlook. Deletions through G-Web > Deleted Items > Recover Items works as expected

Keeebs

Also, since I rebooted earlier, now it seems that 100% of deletions, either by Shift + Delete or Deleted Items, do not pass to Recover Items.

Keeebs

I'm starting to think it's a timing issue from receipt to shift + delete or from deleted items to permanently deleted. I'm moving quickly when testing, but if I slow down the process, the emails seem to move to the Recover Items as expected.... I have to slow the permanent deletion about 20 secs+...

jengelh

If you have http.cfg:http_log_level=6, then there will be log messages lke

# delete-to-Trash
exmdb-audit: moved(mmv) message /var/lib/gromox/user/horio:f15:m589825 to f11:m458752
# recoverable delete (= set "hidden" attribute)
exmdb-audit: soft-deleted message /var/lib/gromox/user/horio:f13:m196615 (actor:owner)
# recovering a deleted item is implemented by copying off the hidden message to a new one and then discarding the hidden one
exmdb-audit: copied(mmv) message /var/lib/gromox/user/horio:f13:m196615 to f13:m196616
exmdb-audit: hard-deleted message /var/lib/gromox/user/horio:f13:m196615 (actor:owner)

So you can see which actions OL triggered.