can't load mapi.so after update

cziegler

I have installed the grommunio appliance with open suse. after an update to the current version i get a error in the webinteface and in the php section.

Not Found: PHP mapi extension not found
If you have upgraded Gromox, please restart nginx/php-fpm

php -v
PHP Warning: PHP Startup: Unable to load dynamic library 'mapi.so' (tried: /usr/lib64/php8/extensions/mapi.so (/usr/lib64/php8/extensions/mapi.so: undefined symbol: zend_register_ini_entries_ex), /usr/lib64/php8/extensions/mapi.so.so (/usr/lib64/php8/extensions/mapi.so.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
PHP 8.0.30 (cli) (built: Nov 25 2024 12:00:00) ( NTS )
Copyright (c) The PHP Group
Zend Engine v4.0.30, Copyright (c) Zend Technologies

The file mapi.so is located in the directory (/usr/lib64/php8/extensions/mapi.so)
I can only correct the error by replacing an older mapi.so file, but this will certainly cause other problems

An update of the php version to 8.3 does not help and brings the same error.

Is there a solution for this?

grommunio-admin-api-1.17.4.2d980ab-lp156.8.1.noarch
grommunio-admin-common-42.e17ec55-lp156.32.1.noarch
grommunio-admin-web-4.0.0.3.859450f-lp156.127.1.noarch
grommunio-antispam-3.11.1-lp156.1.2.x86_64
grommunio-chat-9.11.11-lp156.4.1.x86_64
grommunio-common-28.1-lp156.8.1.x86_64
grommunio-cui-1.1.1.6b3ec18-lp156.4.1.noarch
grommunio-dav-1.5.5.2ce16ec-lp156.1.1.noarch
grommunio-dbconf-1.1.1.da20a46-lp156.9.1.x86_64
grommunio-error-pages-1.0.10.bb2df37-lp156.15.1.noarch
grommunio-files-27.1.10-lp156.3.1.noarch
grommunio-imapsync-2.290-lp156.1.1.noarch
grommunio-index-1.3.0.g2bd8a8c-lp156.4.1.x86_64
grommunio-release-2025.1.2-lp156.1.1.x86_64
grommunio-setup-1.1.13.4ec354b-lp156.67.1.noarch
grommunio-sync-2.2.2.91fc33a-lp156.3.1.noarch
grommunio-web-3.13.16.gc0b10c6dc-lp156.262.2.noarch
gromox-2.46.20.gbac7ae5-lp156.17.1.x86_64
gromox-debuginfo-2.46.20.gbac7ae5-lp156.17.1.x86_64
gromox-debugsource-2.46.20.gbac7ae5-lp156.17.1.x86_64
grub2-theme-grommunio-1-lp156.20.1.noarch
jitsi-meet-branding-grommunio-2.0.6726-lp155.5.1.noarch
patterns-grommunio-1-lp156.9.1.x86_64
plymouth-theme-grommunio-1-lp156.20.1.noarch
system-user-grommunio-10-lp156.2.1.noarch
system-user-gromox-9-lp156.5.1.noarch
systemd-coredump-grommunio-1-lp156.3.1.noarch
systemd-presets-branding-grommunio-2024.06-lp156.2.1.noarch

WalterH

This is the executable info from mapi.so for a supported edition:

# readelf -d /usr/lib64/php8/extensions/mapi.so

Dynamic section at offset 0x67888 contains 35 entries:
  Tag        Type                         Name/Value
 0x0000000000000001 (NEEDED)             Shared library: [libgromox_mapi.so.0]
 0x0000000000000001 (NEEDED)             Shared library: [libgromox_common.so.0]
 0x0000000000000001 (NEEDED)             Shared library: [libfmt.so.8]
 0x0000000000000001 (NEEDED)             Shared library: [libHX.so.32]
 0x0000000000000001 (NEEDED)             Shared library: [libstdc++.so.6]
 0x0000000000000001 (NEEDED)             Shared library: [libc.so.6]
 0x0000000000000001 (NEEDED)             Shared library: [ld-linux-x86-64.so.2]
 0x0000000000000001 (NEEDED)             Shared library: [libgcc_s.so.1]
 0x000000000000000e (SONAME)             Library soname: [mapi.so]
 0x000000000000000c (INIT)               0xdcc0
 0x000000000000000d (FINI)               0x55350
 0x0000000000000019 (INIT_ARRAY)         0x62748
 0x000000000000001b (INIT_ARRAYSZ)       16 (bytes)
 0x000000000000001a (FINI_ARRAY)         0x62758
 0x000000000000001c (FINI_ARRAYSZ)       8 (bytes)
 0x0000000000000004 (HASH)               0x228
 0x000000006ffffef5 (GNU_HASH)           0x6c8
 0x0000000000000005 (STRTAB)             0x1638
 0x0000000000000006 (SYMTAB)             0x6f0
 0x000000000000000a (STRSZ)              4363 (bytes)
 0x000000000000000b (SYMENT)             24 (bytes)
 0x0000000000000003 (PLTGOT)             0x67af8
 0x0000000000000002 (PLTRELSZ)           3312 (bytes)
 0x0000000000000014 (PLTREL)             RELA
 0x0000000000000017 (JMPREL)             0xcfd0
 0x0000000000000007 (RELA)               0x29b0
 0x0000000000000008 (RELASZ)             42528 (bytes)
 0x0000000000000009 (RELAENT)            24 (bytes)
 0x000000000000001e (FLAGS)              BIND_NOW
 0x000000006ffffffb (FLAGS_1)            Flags: NOW
 0x000000006ffffffe (VERNEED)            0x2890
 0x000000006fffffff (VERNEEDNUM)         5
 0x000000006ffffff0 (VERSYM)             0x2744
 0x000000006ffffff9 (RELACOUNT)          1602
 0x0000000000000000 (NULL)               0x0

Do you have the same version or a newer one?

juergen

WalterH
Hallo Walter,
bei mir entsprechen die Werte exakt dem, was Du angegeben hast. Dennoch erhalte ich die Meldung
`Not Found: PHP mapi extension not found
If you have upgraded Gromox, please restart nginx/php-fpm
grommunio Web can't start because of incompatible configuration.

Please correct above errors, a good start is by checking your 'php.ini' file.

You can disable this configuration check by editing the file '/usr/share/grommunio-web/config.php', but this is not recommended.`

Es laufen jedoch alle Dienste.
systemctl --failed UNIT LOAD ACTIVE SUB DESCRIPTION 0 loaded units listed

php -m bringt folgende Meldung:
PHP Warning: PHP Startup: Unable to load dynamic library 'mapi.so (tried: /usr/lib64/php8/extensions/mapi.so (/usr/lib64/php8/extensions/mapi.so: undefined symbol: zend_register_ini_entries_ex), /usr/lib64/php8/extensions/mapi.so.so (/usr/lib64/php8/extensions/mapi.so.so: cannot open shared object file: No such file or directory)) in Unknown on line 0

Hast Du vielleicht noch eine andere Idee?

cziegler

it looks the same

readelf -d /usr/lib64/php8/extensions/mapi.so

Dynamic section at offset 0x67888 contains 35 entries:
Tag Type Name/Value
0x0000000000000001 (NEEDED) Shared library: [libgromox_mapi.so.0]
0x0000000000000001 (NEEDED) Shared library: [libgromox_common.so.0]
0x0000000000000001 (NEEDED) Shared library: [libfmt.so.8]
0x0000000000000001 (NEEDED) Shared library: [libHX.so.32]
0x0000000000000001 (NEEDED) Shared library: [libstdc++.so.6]
0x0000000000000001 (NEEDED) Shared library: [libc.so.6]
0x0000000000000001 (NEEDED) Shared library: [ld-linux-x86-64.so.2]
0x0000000000000001 (NEEDED) Shared library: [libgcc_s.so.1]
0x000000000000000e (SONAME) Library soname: [mapi.so]
0x000000000000000c (INIT) 0xdcc0
0x000000000000000d (FINI) 0x55350
0x0000000000000019 (INIT_ARRAY) 0x62748
0x000000000000001b (INIT_ARRAYSZ) 16 (bytes)
0x000000000000001a (FINI_ARRAY) 0x62758
0x000000000000001c (FINI_ARRAYSZ) 8 (bytes)
0x0000000000000004 (HASH) 0x228
0x000000006ffffef5 (GNU_HASH) 0x6c8
0x0000000000000005 (STRTAB) 0x1638
0x0000000000000006 (SYMTAB) 0x6f0
0x000000000000000a (STRSZ) 4363 (bytes)
0x000000000000000b (SYMENT) 24 (bytes)
0x0000000000000003 (PLTGOT) 0x67af8
0x0000000000000002 (PLTRELSZ) 3312 (bytes)
0x0000000000000014 (PLTREL) RELA
0x0000000000000017 (JMPREL) 0xcfd0
0x0000000000000007 (RELA) 0x29b0
0x0000000000000008 (RELASZ) 42528 (bytes)
0x0000000000000009 (RELAENT) 24 (bytes)
0x000000000000001e (FLAGS) BIND_NOW
0x000000006ffffffb (FLAGS_1) Flags: NOW
0x000000006ffffffe (VERNEED) 0x2890
0x000000006fffffff (VERNEEDNUM) 5
0x000000006ffffff0 (VERSYM) 0x2744
0x000000006ffffff9 (RELACOUNT) 1602
0x0000000000000000 (NULL) 0x0

cziegler

"zypper lr -d" showed that the repositories were not set correctly.
with "sed -i 's/15.5/15.6/g' /etc/zypp/repos.d/*.repo" the error was corrected and then the update was successfully carried out with "zypper ref", "zypper up" and "zypper dup".

WalterH

cziegler "zypper lr -d" showed that the repositories were not set correctly

Why was a SuSE 15.5 repository active?

cziegler

Unfortunately, I can't answer that. I installed the latest appliance release in January and then only carried out the updates with zypper ref and zypper up. I didn't check this explicitly.

WalterH

Diese drei Befehle schon versucht?

sed -i 's/15.5/15.6/g' /etc/zypp/repos.d/*.repo
zypper ref
zypper dup

Und dann eventuell den Server rebooten.

juergen

WalterH
Super. Vielen Dank! Jetzt gehts.

WalterH

juergen Jetzt gehts.

Dann waren Suse 15.5 und SuSE 15.6 Versionen gemischt, das ist immer eine Katastrophe.

Hier gibt es die Update Anleitung von 15.5 auf 15.6: https://community.grommunio.com/d/1879-update-form-open-suse-155-to-156

crpb

WalterH Dann waren Suse 15.5 und SuSE 15.6 Versionen gemischt, das ist immer eine Katastrophe.

Ja, immer noch kaputt im aktuellen OVA image. In der ISO ist es gefixt..