Cannot expand Inbox in g-web?

Keeebs

I have 2 users that cannot expand their inboxes in g-web.

I can expand and see the subfolders in Outlook and I can see the folders at the command line with

grommunio-admin exmdb a@b.com folder list -r

This is not affecting at least one other mailbox/inbox.
Updates are current.

Anyone have any ideas?

WalterH

Try to clear the G-Web profile for this users:
gromox-mbop -u User@domain.tld clear-profile
Be aware this removes all G-Mail history data like autocompletion of mail addresses for this user and resets the G-Web settings.

Keeebs

Thanks, Walter. Unfortunately, this did not result in any change. Any other ideas? I notice both users have a "To-do List" task folder that I cannot see at the command line and I cannot delete, but I can see it in g-web which seems strange. How can I reset the database for a user to "start-over"?

WalterH

What you mean with:

Keeebs How can I reset the database for a user to "start-over"?

Keeebs

I'd like to reset the user like it's a brand-new user with an empty mailbox.

WalterH

Delete the Mailbox in Admin-UI, restart gromox-http and gromox-zcore recreate the Mailbox.

Keeebs

WalterH I'm using LDAP, and I've done this before, and the user won't sync again after deletion. So there has to be something more to the process?

externa1

Keeebs
you have to press the import ldap button not the sync ldap (this only syncs already imported user)

WalterH

I did it about 5 times and it worked always.

Keeebs

externa1 Yeah, I did, probably 20+ times, and it wasn't working. I will try again on a more recent build.

WalterH

Keeebs I will try again on a more recent build.

This works now since about 2 years.

Keeebs

WalterH I'm sorry to say, but it is not working. I di get further than last time, though.

I selected to delete the user, selected files and chat user from the pop-up, and clicked delete - screen hangs. I manually refreshed the screen and the user appears to have been deleted. I imported users - 1 error and 1 success for the user I just deleted. I confirm the user has been created. When I sign into the webmail for that user, I'm at the preference selection screen and I get a pop-up error: "You have insufficient privileges to open this object" and cannot proceed.

WalterH

Keeebs I manually refreshed the screen and the user appears to have been deleted. I imported users

Have you actually read what I wrote?

Delete the Mailbox in Admin-UI, restart gromox-http and gromox-zcore recreate the Mailbox.

Keeebs

WalterH I apologize - that info was a week ago. Restarting those services still generates the same error and success for the user on import, but the user can now login to the web. Unfortunately, the original folder issue remains, though.

Here are the steps I performed:
I login to GWeb as the user (mailbox is empty).
I create a subfolder, WebTest, in the inbox in GWeb.
I can expand and shrink the inbox tree in GWeb.
I login via Outlook 365 as the user with a new profile.
I can see the WebTest folder and I can expand and shrink the tree in Outlook.
I create an Inbox subfolder, OutlookTest, in Outlook 365
I reload (F5) in Edge Browser to refresh GWeb
I can no longer expand the inbox in GWeb and I cannot see either subfolder.
I delete the OutlookTest folder in Outlook 365
I reload (F5) in Edge Browser to refresh GWeb
I can now expand the Inbox and see the WebTest folder in GWeb

Any ideas? Thank you in advance.

WalterH

Did you install all current updates?

Keeebs

WalterH Yes, as of week ago when I first posted. I just ran all current updates and rebooted - no change.