Mails not dispayed in webmail - An unexpected error has occurred -> fixed

rgfatter

Since todays update to grommunio-web-3.17.287 mails are not displayed in the webmail client anymore:

I cannot seem to find a detailed error message. journalctl -f shows no errors.. Can anyone please point me to the correct logfile?

Installed Packages

grommunio-admin-api-1.18.19.me5b13cd-lp156.13.1.noarch
grommunio-admin-common-50.10f1afb-lp156.51.1.noarch
grommunio-admin-web-5.0.0.28.19b1c07-lp156.169.1.noarch
grommunio-antispam-4.0.1-lp156.4.1.x86_64
grommunio-common-29.9-lp156.16.1.x86_64
grommunio-cui-1.1.3.b0091e0-lp156.7.1.noarch
grommunio-dav-1.6.24.84942ef-lp156.1.1.noarch
grommunio-dbconf-1.1.2.4bbae9a-lp156.15.1.x86_64
grommunio-error-pages-1.0.10.bb2df37-lp156.22.1.noarch
grommunio-files-31.0.13-lp156.1.1.noarch
grommunio-imapsync-2.314-lp156.1.1.noarch
grommunio-index-1.5.0.gb0a01b9-lp156.2.1.x86_64
grommunio-release-2025.1.2-lp156.8.1.x86_64
grommunio-setup-1.1.16.46f2af3-lp156.73.1.noarch
grommunio-sync-2.4.8.483c521-lp156.23.1.noarch
grommunio-web-3.17.287.g828066784-lp156.466.1.noarch
gromox-3.7.129.me37a10c-lp156.9.1.x86_64
gromox-debuginfo-3.7.129.me37a10c-lp156.9.1.x86_64
gromox-debugsource-3.7.129.me37a10c-lp156.9.1.x86_64
grub2-theme-grommunio-1-lp156.21.1.noarch
plymouth-theme-grommunio-1-lp156.20.1.noarch
systemd-coredump-grommunio-1-lp156.3.1.noarch
systemd-presets-branding-grommunio-2024.06-lp156.2.1.noarch
system-user-grommunio-10-lp156.6.1.noarch
system-user-gromox-9-lp156.6.1.noarch
````

SOliver

I have the same Issue under Debian 13:
ii grommunio-admin-api 1.18.19.me5b13cd-1+13.1 all Backend for grommunio management
ii grommunio-admin-common 50.10f1afb-1+51.1 amd64 Common files for grommunio management
ii grommunio-admin-web 5.0.0.28.19b1c07-1+169.1 all Frontend for grommunio management
ii grommunio-common 29.9-1+16.1 amd64 Common configuration package for grommunio
ii grommunio-dav 1.6.24.84942ef-1 all CalDAV and CardDAV servers for grommunio.
ii grommunio-dbconf 1.1.2.4bbae9a-1+15.1 amd64 Database-stored configuration tool
ii grommunio-error-pages 1.0.10.bb2df37-1+22.4 all Grommunio-branded error pages for webservers
ii grommunio-index 1.5.0.gb0a01b9-1+2.1 amd64 Generator for grommunio-web search indexes
ii grommunio-setup 1.2.8.g6ae8001-1+3.4 all Setup script for grommunio
ii grommunio-sync 2.4.8.483c521-1 all Grommunio implementation of the ActiveSync protocol
ii grommunio-web 3.17.287.g828066784-1+466.1 all Web access for grommunio
ii gromox 3.7.129.me37a10c-1+7.1 amd64 Groupware server (backend) with RPCH, IMAP and Z-MAPI support

However, I can view the email via Android Gmail using ActiveSync and with the Android Outlook app as well.

Mister2

Have just updated my OpenSuse 16 Appliance (upgraded from 15.6) with todays update offerings and have the same issue. Also no errors reported in journalctl, or anything significant in any of the logs in the Admin GUI monitoring tab (no errors reported just a few postfix errors for main.cf that I am still working through but have been present since the upgrade to OpenSuse 16).

Files installed today are:

`v | grommunio | grommunio-admin-api v | grommunio | grommunio-web v | grommunio | gromox v | grommunio | gromox-debuginfo v | grommunio | gromox-debugsource v | openSUSE:repo-oss | ImageMagic v | openSUSE:repo-oss | iproute2 v | openSUSE:repo-oss | kernel-default v | openSUSE:repo-oss | libcairo-gobject2 v | openSUSE:repo-oss | libcairo2 v | openSUSE:repo-oss | libcares2 v | openSUSE:repo-oss | libMagickC v | openSUSE:repo-oss | libMagickW v | openSUSE:repo-oss | libnfsidmap1 v | openSUSE:repo-oss | libselinux1 v | openSUSE:repo-oss | nfs-client v | openSUSE:repo-oss | php8 v | openSUSE:repo-oss | php8-bcmath v | openSUSE:repo-oss | php8-bz2 v | openSUSE:repo-oss | php8-cli v | openSUSE:repo-oss | php8-ctype v | openSUSE:repo-oss | php8-curl v | openSUSE:repo-oss | php8-dom v | openSUSE:repo-oss | php8-exif v | openSUSE:repo-oss | php8-fileinfo v | openSUSE:repo-oss | php8-fpm v | openSUSE:repo-oss | php8-ftp v | openSUSE:repo-oss | php8-gd v | openSUSE:repo-oss | php8-gettext v | openSUSE:repo-oss | php8-gmp v | openSUSE:repo-oss | php8-iconv v | openSUSE:repo-oss | php8-intl v | openSUSE:repo-oss | php8-mbstring v | openSUSE:repo-oss | php8-mysql v | openSUSE:repo-oss | php8-openssl v | openSUSE:repo-oss | php8-pcntl v | openSUSE:repo-oss | php8-pdo v | openSUSE:repo-oss | php8-phar v | openSUSE:repo-oss | php8-posix v | openSUSE:repo-oss | php8-soap v | openSUSE:repo-oss | php8-sodium v | openSUSE:repo-oss | php8-sqlite v | openSUSE:repo-oss | php8-sysvsem v | openSUSE:repo-oss | php8-sysvshm v | openSUSE:repo-oss | php8-xmlreader v | openSUSE:repo-oss | php8-xmlwriter v | openSUSE:repo-oss | php8-zip v | openSUSE:repo-oss | php8-zlib v | openSUSE:repo-oss | rsync | 1.18.17.m1b402b4-lp160.12.1 | 1.18.19.me5b13cd-lp160.13.1 | noarch
| 3.17.276.gf3c61a1b8-lp160.461.1 | 3.17.287.g828066784-lp160.466.1 | noarch
| 3.7.129.me37a10c-lp160.7.1 | 3.7.129.me37a10c-lp160.15.1 | x86_64
| 3.7.129.me37a10c-lp160.7.1 | 3.7.129.me37a10c-lp160.15.1 | x86_64
| 3.7.129.me37a10c-lp160.7.1 | 3.7.129.me37a10c-lp160.15.1 | x86_64
k-config-7-SUSE | 7.1.2.0-160000.8.1 | 7.1.2.0-160000.9.1 | noarch
| 6.12-160000.2.2 | 6.12-160000.3.1 | x86_64
| 6.12.0-160000.29.1 | 6.12.0-160000.30.1 | x86_64
| 1.18.4-160000.2.2 | 1.18.4-160000.3.1 | x86_64
| 1.18.4-160000.2.2 | 1.18.4-160000.3.1 | x86_64
| 1.34.5-160000.2.2 | 1.34.6-160000.1.1 | x86_64
ore-7_Q16HDRI10 | 7.1.2.0-160000.8.1 | 7.1.2.0-160000.9.1 | x86_64
and-7_Q16HDRI10 | 7.1.2.0-160000.8.1 | 7.1.2.0-160000.9.1 | x86_64
| 1.0-160000.2.2 | 1.0-160000.3.1 | x86_64
| 3.8.1-160000.2.2 | 3.8.1-160000.3.1 | x86_64
| 2.8.2-160000.2.2 | 2.8.2-160000.3.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 8.4.16-160000.2.1 | 8.4.21-160000.1.1 | x86_64
| 3.4.1-160000.2.3 | 3.4.1-160000.3.1 | x86_64

rgfatter

yep. that's a bug it seems. See also this post: https://community.grommunio.com/d/2673-an-unexpected-error-has-occurred-beim-offnen-von-mails

=> keep calm and drink tea. the mighty grommunio wizzards will fix this.

SOliver

ii grommunio-web 3.17.293.g31140c718-1+470.1 all Web access for grommunio
fxed the problem for me 😉

rgfatter

can confirm: grommunio-web-3.17.293.g31140c718-lp156.470.1.noarch did the trick.

Thank you for the quick fix!

WalterH

The current community g-web 3.17.293 is buggy, Downgrade to grommunio-web-3.17.278.

WalterH

We need to update 1.; mapi-header-php-2.1.16.dd3580a-lp156.7.1.noarch.rpm and 2.: grommunio-web-3.17.293.g31140c718-lp156.470.1.noarch.rpm
Than clear the Browser cache with CTRL-SHFT-R.

Mister2

WalterH Did this mid afternoon today and issue resolved. Didn't need to clear the browser cache though. Don't use G-Web that much (use Mac Mail and Outlook normally) but nice that it works if the others stop working.

As ever, thanks to the Devs for a quick response and fix.