Can't delete user or shared mailbox in Admin GUI

SHP

Hi.

I can't delete a shared mailbox from the admin GUI. Logfile throws some Python errors:

Jul 06 10:49:04 host.domain.de uwsgi[1631098]: [WARNING] (exmdb@default) ExmdbProtocolError('exmdb call failed: Dispatch error') Jul 06 10:49:04 host.domain.de uwsgi[1631098]: [ERROR] (grommunio Admin API) Traceback (most recent call last): Jul 06 10:49:04 host.domain.de uwsgi[1631098]: File "/usr/lib/python3/dist-packages/flask/app.py", line 1820, in full_dispatch_request Jul 06 10:49:04 host.domain.de uwsgi[1631098]: rv = self.dispatch_request() Jul 06 10:49:04 host.domain.de uwsgi[1631098]: ^^^^^^^^^^^^^^^^^^^^^^^ Jul 06 10:49:04 host.domain.de uwsgi[1631098]: File "/usr/lib/python3/dist-packages/flask/app.py", line 1796, in dispatch_request Jul 06 10:49:04 host.domain.de uwsgi[1631098]: return self.ensure_sync(self.view_functions[rule.endpoint])(**view_args) Jul 06 10:49:04 host.domain.de uwsgi[1631098]: ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Jul 06 10:49:04 host.domain.de uwsgi[1631098]: File "/usr/share/grommunio-admin-api/api/core.py", line 204, in wrapper Jul 06 10:49:04 host.domain.de uwsgi[1631098]: return call() Jul 06 10:49:04 host.domain.de uwsgi[1631098]: ^^^^^^ Jul 06 10:49:04 host.domain.de uwsgi[1631098]: File "/usr/share/grommunio-admin-api/api/core.py", line 169, in call Jul 06 10:49:04 host.domain.de uwsgi[1631098]: ret = func(*args, **kwargs) Jul 06 10:49:04 host.domain.de uwsgi[1631098]: ^^^^^^^^^^^^^^^^^^^^^ Jul 06 10:49:04 host.domain.de uwsgi[1631098]: File "/usr/share/grommunio-admin-api/endpoints/domain/users.py", line 103, in deleteUserEndpoint Jul 06 10:49:04 host.domain.de uwsgi[1631098]: return deleteUser(user, not request.args.get("deleteChatUser") == "false") Jul 06 10:49:04 host.domain.de uwsgi[1631098]: ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Jul 06 10:49:04 host.domain.de uwsgi[1631098]: File "/usr/share/grommunio-admin-api/endpoints/domain/users.py", line 117, in deleteUser Jul 06 10:49:04 host.domain.de uwsgi[1631098]: client.unloadStore() Jul 06 10:49:04 host.domain.de uwsgi[1631098]: File "/usr/share/grommunio-admin-api/services/exmdb.py", line 23, in <lambda> Jul 06 10:49:04 host.domain.de uwsgi[1631098]: return lambda *args, **kwargs: target(self.__homedir, *args, **kwargs) Jul 06 10:49:04 host.domain.de uwsgi[1631098]: ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Jul 06 10:49:04 host.domain.de uwsgi[1631098]: pyexmdb.ExmdbProtocolError: exmdb call failed: Dispatch error Jul 06 10:49:04 host.domain.de uwsgi[1631098]: [WARNING] (grommunio Admin API) DELETE /api/v1/domains/1/users/32?deleteFiles=false&deleteChatUser=false from 1.2.3.4 -> 500 '{"message":"The server encountered an error while processing the request."}\n'

Following the installed versions of the admin components:
ii grommunio-admin-api 1.20.7.mcafa3b7-1+9.1 all Backend for grommunio management ii grommunio-admin-common 50.m7.63d8d12-1+2.1 amd64 Common files for grommunio management ii grommunio-admin-web 5.0.0.40.4ef2318-1+37.1 all Frontend for grommunio management

Does anybody else encounter problems with deleting users or shared mailboxes from Admin GUI?

EDIT: tried already to change the mailbox to normal user. Doesn't work either.

EDIT 2: Also tried to delete user from command line with grommunio-admin user delete --yes xxxx.yyyy@domain.de. Same error message ExmdbProtocolError('exmdb call failed: Dispatch error')

EDIT 3: if creating a new test mailbox and deleting it afterwards, there is no error and the user is deleted.

EDIT 4: renaming the user works, but deleting the renamed user doesn't.

WalterH

SHP Try to delete the mailbox on command line: grommunio-admin user delete -y USERSPEC

SHP

Meanwhile opened an issue in Github: https://github.com/grommunio/admin-api/issues/71

herbert

I had this problem too.
It was a problem with the domain/user cache.
Deleting and creating the same user several times leads to an error.
You have to wait until the cache is renewed.
May be this is the problem

SHP

herbert Thank you. But we don't try to recreate the mailbox. We just want to get rid of it.

WalterH

herbert Deleting and creating the same user several times leads to an error.

Restart gromox-http and gromox-zcore to clear the cache.
systemctl restart gromox-http gromox-zcore
After this you can recreate the mailbox.

SHP

WalterH Thank you WalterH. I tried to delete the user this morning via command line and now it succeeded. The question is: why didn't it work yesterday via command line, but today it worked without any problem? Could it be a cache issue or a lock on the mailbox?

WalterH

This shouldn't actually be a cache issue. To check, you could run systemctl restart gromox-http gromox-zcore and then try deleting it again.

crpb

Had the same issues a while ago, removed all full and granular access to the mailbox for any users, waited another day or even more (reboots where also happening). It was still not working. The only reason i can think of is that some client wasn't closed/shutdown at all during the timespan and still created a lock on the mailbox from outlook or web.
A restart of http was enough to be able to remove it right after.