onlyoffice stopped working after update v7.4.1 -> v9.4.0 (files 31 -> 32)

dneuhaeuser

after grommunio-office update from v7.4.1 -> v9.4.0 it stopped working.
at the same time grommunio-files was updated from v31.0.13 -> v32.0.12.

when trying to open an office document I just get the message
"ONLYOFFICE is unavailable. Please contact your administrator."

tried re-saving the onlyoffice settings. URLs are correct.

ds-docservice and ds-converter services are running.
I can see nothing special in the files protocol or in journalctl.

I have the exact same problem on 3 servers.

Any ideas how to debug this?

dneuhaeuser

I found the cause:

under /usr/libexec/grommunio-office/web-apps/apps/api/documents/
the file api.js is missing, but there is a api.js.tpl
so I just renamed the file and it is working again.

since it was the same on 3 servers, I think this is a mistake in the package grommunio-office 9.4.0-lp160.5.1

mwilliams

dneuhaeuser

This was already fixed in grommunio-office 9.4.0-lp160.6.1 I think 2 weeks ago?

dneuhaeuser

unfortunately only available in community repo so far and not in supported.