• Solved
  • Mobile device and archive

Hi @didier-walraet ,

was there a "Success" snackbar after clicking on "Delete device" icon in the Admin UI? Were there any errors? What happens if you reload the "Mobile devices" tab in the Admin UI after removing the device?

    didier-walraet

    When you have deleted a device but not removed the account from the mobile that's normal. Your device still hat the account credentials and the device is reprovisioned. If you don't want that to happen, you can change the password of the account and then delete the device, hereafter your device won't show up anymore since it will not be able to authenticate anymore.

    • crpb replied to this.

      didier-walraet When I delete device from admin UI, I see success message, when reload mobile device tab, my device is always present.
      mwilliams

      Maybe he just means the same behavior as i have (had?):

      andreaslang crpb When i remove a Device in either the Web-UI or Admin-UI the Device wouldn't be listed in the Web-UI anymore but the Deviced ID is still listed in the Admin-UI without any other known facts.

      Shouldn't those devices be removed from the Admin-UI aswell? I tried Refresh/Relog/Reboot in case of "Browser-Cache-Issues" :-).

      Yes, they actually should be removed in the Admin-UI as well. We'll look into it. You have to be aware though, that simply removing device from a list doesn't prevent it from syncing again if the account is still configured on the device.

        6 days later

        Hi @didier-walraet ,

        with grommunio-sync version 1.0.26-lp153.135.1 the MDM plugin should also list the mobile devices. We are still investigating the issue in the Admin UI.

          2 months later

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