Mobile device and archive

didier-walraet · 2022-06-09T14:01:59+00:00

Hi community, I have somes problem with 2022.05.1 the mdm module does not show my devices and the archive module does not show me my emails via the web page,...

andreaslang

Hi @didier-walraet ,

are there any errors in Nginx or PHP fpm logs?

Could you also post the request and response json when you open mobile devices in web? The easiest way to do this is to open the Developer Tools and Network tab in them. The request looks something like this: {"zarafa":{"pluginmdmmodule":{"pluginmdmmodule1342":{"list":{"restriction":{},"groupDir":"ASC"}}}}}.

Just be aware that the response contains the device id, so you might want to alter it before posting here.

didier-walraet

Hi @andreaslang ,
I don't see any error on Nginx and php fpm log ?
There is the request ans response json :
{"zarafa":{"pluginmdmmodule":{"pluginmdmmodule18":{"list":{"restriction":{},"groupDir":"ASC"}}}}}

{"zarafa":{"pluginmdmmodule":{"pluginmdmmodule18":{"list":{"page":{"start":0,"rowcount":1,"totalrowcount":1},"item":[{"props":{"entryid":null,"message_class":"IPM.MDM","deviceos":"Android 11","devicefriendlyname":"XXXXXXXX","asversion":"14.1","lastupdatetime":1656077441,"wipestatus":0,"emailsfolder":2,"calendarsfolder":1,"tasksfolder":1,"contactsfolder":1,"synchronizedfolders":5}}]}}}}}

Best regards,
Didier.

andreaslang

Hi @didier-walraet,

didier-walraet entryid":null

just to confirm - the value of entryid in the response is really null? It probably went wrong at some point. One possibility would be to remove the account on device, remove the device from the list in the admin UI and then create the account on the mobile again.

didier-walraet

andreaslang

Yes, the value of entryid is null.

When I perform the delete action in admin ui, the device does not disappear.
And when I reconnect the device, the web client still does not appear (entryid is null on json response)

Best regards

andreaslang

Hi @didier-walraet ,

there were still a couple of deviceid entries in your post, I've anonymised them as well.

The device sends its id in the request, so it's strange that it's not included in the response.

Are there any OPTIONS requests in /var/log/grommunio-sync/grommunio-sync.log?

andreaslang One possibility would be to remove the account on device, remove the device from the list in the admin UI and then create the account on the mobile again.

Did you try exactly these steps?

andreaslang

Hi @didier-walraet ,

could you also post some excerpt from /var/log/grommunio-sync/grommunio-sync.log, ideally an OPTIONS request (it has method='OPTIONS' in the line after -------- Start) and some POST request, e.g. cmd='Provision'. You may anonymise the data, I just would like to see what the device sends in those requests.

didier-walraet

andreaslang
Sorry for delay.
there is content of asked log when my mobile synchronise
Here is the content of the log requested when my mobile synchronizes with the server.
But, I don't see the requested entries.

1/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] -------- Start
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] cmd='FolderSync' devType='Android' devId='androidcxxxxxxxx' getUser='didier.walraet@cpas-andenne.eu' from='xxx.xxx.xxx.xxx' version='1.0.17' method='POST'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] Used timezone 'Europe/Vienna'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] Grommunio using PHP-MAPI version: 1.25.60.b49eb230c - PHP version: 7.4.6
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] Request::ProcessHeaders() ASVersion: 14.1
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] GSync::CommandNeedsProvisioning(9): true
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] ProvisioningManager->ProvisioningRequired('xxxxxxxxxx') saved device key 'xxxxxxxxx': false
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] ProvisioningManager->ProvisioningRequired() saved policy hash '16e9d28d8d85649de7b4deb661ba5dc2' matches
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] GSync::CommandNeedsAuthentication(9): true
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] Grommunio->Logon(): Trying to authenticate user 'didier.walraet@cpas-andenne.eu'..
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] Grommunio->openMessageStore('didier.walraet@cpas-andenne.eu'): Found 'DEFAULT' store: 'Resource id #19'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] Grommunio->Logon(): User 'didier.walraet@cpas-andenne.eu' is authenticated
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] Store supports properties containing Unicode characters.
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] GSync::HierarchyCommand(9): true
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] Grommunio->GetState(): top class 'ASDevice'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] GSync::CommandNeedsPlainInput(9): false
01/07/2022 10:47:16 [20150] [WBXML] [didier.walraet@cpas-andenne.eu] I <FolderHierarchy:FolderSync>
01/07/2022 10:47:16 [20150] [WBXML] [didier.walraet@cpas-andenne.eu] I <FolderHierarchy:SyncKey>
01/07/2022 10:47:16 [20150] [WBXML] [didier.walraet@cpas-andenne.eu] I {e16fa155-1857-4e87-8c4e-7bd97e8885c6}1
01/07/2022 10:47:16 [20150] [WBXML] [didier.walraet@cpas-andenne.eu] I </FolderHierarchy:SyncKey>
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] StateManager->loadHierarchyCache(): '-e16fa155-1857-4e87-8c4e-7bd97e8885c6-hc-1'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] Grommunio->CleanStates(): Found 0 states to clean (e16fa155-1857-4e87-8c4e-7bd97e8885c6-hc)
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] Grommunio->GetState(): top class 'ChangesMemoryWrapper'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] StateObject->jsonDeserialize(): top class 'SyncFolder'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] StateObject->jsonDeserialize(): top class 'SyncFolder'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] StateObject->jsonDeserialize(): top class 'SyncFolder'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] StateObject->jsonDeserialize(): top class 'SyncFolder'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] StateObject->jsonDeserialize(): top class 'SyncFolder'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] StateObject->jsonDeserialize(): top class 'SyncFolder'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] StateObject->jsonDeserialize(): top class 'SyncFolder'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] StateObject->jsonDeserialize(): top class 'SyncFolder'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] StateObject->jsonDeserialize(): top class 'SyncFolder'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] StateObject->jsonDeserialize(): top class 'SyncFolder'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] StateObject->jsonDeserialize(): top class 'SyncFolder'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] StateObject->jsonDeserialize(): top class 'SyncFolder'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] StateObject->jsonDeserialize(): top class 'SyncFolder'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] StateObject->jsonDeserialize(): top class 'SyncFolder'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] StateObject->jsonDeserialize(): top class 'SyncFolder'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] Grommunio->CleanStates(): Found 0 states to clean (e16fa155-1857-4e87-8c4e-7bd97e8885c6)
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] Grommunio->GetState(): top class 'SyncParameters'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] StateObject->jsonDeserialize(): sub class 'ContentParameters'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] ASDevice->GetHierarchyCache(): HierarchyCache is up - Cached objects: 15
01/07/2022 10:47:16 [20150] [WBXML] [didier.walraet@cpas-andenne.eu] I </FolderHierarchy:FolderSync>
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] WBXMLEncoder->startWBXML() type: vnd.ms-sync.wbxml
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] ExportChangesICS->Config() initialized with state: 0x02000201174010000100050000000000520a1752191d50000201966710000100520000000000018000000000fc00
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] ExportChangesICS->InitializeExporter() successfully. 0 changes ready to sync for 'hierarchy'.
01/07/2022 10:47:16 [20150] [WBXML] [didier.walraet@cpas-andenne.eu] O <FolderHierarchy:FolderSync>
01/07/2022 10:47:16 [20150] [WBXML] [didier.walraet@cpas-andenne.eu] O <FolderHierarchy:Status>
01/07/2022 10:47:16 [20150] [WBXML] [didier.walraet@cpas-andenne.eu] O 1
01/07/2022 10:47:16 [20150] [WBXML] [didier.walraet@cpas-andenne.eu] O </FolderHierarchy:Status>
01/07/2022 10:47:16 [20150] [WBXML] [didier.walraet@cpas-andenne.eu] O <FolderHierarchy:SyncKey>
01/07/2022 10:47:16 [20150] [WBXML] [didier.walraet@cpas-andenne.eu] O {e16fa155-1857-4e87-8c4e-7bd97e8885c6}1
01/07/2022 10:47:16 [20150] [WBXML] [didier.walraet@cpas-andenne.eu] O </FolderHierarchy:SyncKey>
01/07/2022 10:47:16 [20150] [WBXML] [didier.walraet@cpas-andenne.eu] O <FolderHierarchy:Changes>
01/07/2022 10:47:16 [20150] [WBXML] [didier.walraet@cpas-andenne.eu] O <FolderHierarchy:Count>
01/07/2022 10:47:16 [20150] [WBXML] [didier.walraet@cpas-andenne.eu] O 0
01/07/2022 10:47:16 [20150] [WBXML] [didier.walraet@cpas-andenne.eu] O </FolderHierarchy:Count>
01/07/2022 10:47:16 [20150] [WBXML] [didier.walraet@cpas-andenne.eu] O </FolderHierarchy:Changes>
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] DeviceManager->CheckFolderData() checking integrity of hierarchy cache with synchronized folders
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] ASDevice->GetHierarchyCache(): HierarchyCache is up - Cached objects: 15
01/07/2022 10:47:16 [20150] [WBXML] [didier.walraet@cpas-andenne.eu] O </FolderHierarchy:FolderSync>
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] WBXMLEncoder->endTag() WBXML output completed
01/07/2022 10:47:16 [20150] [WBXML] [didier.walraet@cpas-andenne.eu] WBXML-OUT: AwFqAAAHVkwDMQABUgN7ZTE2ZmExNTUtMTg1Ny00ZTg3LThjNGUtN2JkOTdlODg4NWM2fTEAAU5XAzAAAQEB
01/07/2022 10:47:16 [20150] [WBXML] [didier.walraet@cpas-andenne.eu] WBXML-IN : AwFqAAAHVlIDe2UxNmZhMTU1LTE4NTctNGU4Ny04YzRlLTdiZDk3ZTg4ODVjNn0xAAEB
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] LoopDetection->ProcessLoopDetectionTerminate()
01/07/2022 10:47:16 [20150] [ INFO] [didier.walraet@cpas-andenne.eu] cmd='FolderSync' memory='1.88 MiB/4.00 MiB' time='0.03s' devType='Android' devId='androidcxxxxxxxx' getUser='didier.walraet@cpas-andenne.eu' from='192.168.10.4' idle='0s' version='1.0.17' method='POST' httpcode='200'
01/07/2022 10:47:16 [20150] [DEBUG] [didier.walraet@cpas-andenne.eu] -------- End
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] -------- Start
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] cmd='Sync' devType='Android' devId='androidcxxxxxxxxx' getUser='didier.walraet@cpas-andenne.eu' from='xxx.xxx.xxx.xxx' version='1.0.17' method='POST'
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] Used timezone 'Europe/Vienna'
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] Grommunio using PHP-MAPI version: 1.25.60.b49eb230c - PHP version: 7.4.6
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] Request::ProcessHeaders() ASVersion: 14.1
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] GSync::CommandNeedsProvisioning(0): true
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] ProvisioningManager->ProvisioningRequired('xxxxxxxx') saved device key 'xxxxxxxxx': false
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] ProvisioningManager->ProvisioningRequired() saved policy hash '16e9d28d8d85649de7b4deb661ba5dc2' matches
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] GSync::CommandNeedsAuthentication(0): true
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] Grommunio->Logon(): Trying to authenticate user 'didier.walraet@cpas-andenne.eu'..
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] Grommunio->openMessageStore('didier.walraet@cpas-andenne.eu'): Found 'DEFAULT' store: 'Resource id #19'
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] Grommunio->Logon(): User 'didier.walraet@cpas-andenne.eu' is authenticated
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] Store supports properties containing Unicode characters.
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] GSync::HierarchyCommand(0): false
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] Grommunio->GetState(): top class 'ASDevice'
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] GSync::CommandNeedsPlainInput(0): false
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I <Synchronize>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I <Folders>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I <Folder>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I <SyncKey>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I {1df1e2bc-5206-4ac9-8bc3-5da6d3516a0e}1
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I </SyncKey>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I <FolderId>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I U588a4
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I </FolderId>
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] Grommunio->GetState(): top class 'SyncParameters'
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] StateObject->jsonDeserialize(): sub class 'ContentParameters'
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] StateObject->jsonDeserialize(): sub class 'BodyPreference'
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] DeviceManager->GetBackendIdForFolderId(): folderid U588a4 => 0d000000a5187b6fbcdcea1ed03c5657000000000012
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] SyncCollections->AddCollection(): Folder id 'U588a4' : ref. Lifetime '', last sync at ''
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I <DeletesAsMoves/>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I <GetChanges/>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I <WindowSize>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I 10
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I </WindowSize>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I <Options>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I <FilterType>
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] SyncParameters->UseCPO('DEFAULT')
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I 0
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I </FilterType>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I <AirSyncBase:BodyPreference>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I <AirSyncBase:Type>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I 1
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I </AirSyncBase:Type>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I <AirSyncBase:TruncationSize>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I 200000
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I </AirSyncBase:TruncationSize>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I </AirSyncBase:BodyPreference>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I </Options>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I </Folder>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I </Folders>
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] I </Synchronize>
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] HandleSync(): Start Output
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] GSync::GetAdditionalSyncFolderStore('0d000000a5187b6fbcdcea1ed03c5657000000000012'): 'false'
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] Grommunio->GetFolderStat() fetched status information of 32 folders for store 'didier.walraet@cpas-andenne.eu'
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] SyncParameters->IsExporterRunRequired(): false - current: 1656073221/0/0/-1 - saved: 1656073221/0/0/-1 - expiring: 2022-07-28 10:34:54
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] HandleSync: No changes found for Tasks folder id 'U588a4'. Omitting output.
01/07/2022 10:47:16 [20151] [WBXML] [didier.walraet@cpas-andenne.eu] WBXML-IN : AwFqAEVcT0sDezFkZjFlMmJjLTUyMDYtNGFjOS04YmMzLTVkYTZkMzUxNmEwZX0xAAFSA1U1ODhhNAABHhNVAzEwAAFXWAMwAAEAEUVGAzEAAUcDMjAwMDAwAAEBAQEBAQ==
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] LoopDetection->ProcessLoopDetectionTerminate()
01/07/2022 10:47:16 [20151] [ INFO] [didier.walraet@cpas-andenne.eu] cmd='Sync' memory='1.84 MiB/2.00 MiB' time='0.02s' devType='Android' devId='androidcxxxxxxxx' getUser='didier.walraet@cpas-andenne.eu' from='192.168.10.4' idle='0s' version='1.0.17' method='POST' httpcode='200'
01/07/2022 10:47:16 [20151] [DEBUG] [didier.walraet@cpas-andenne.eu] -------- End

Best regards

didier-walraet

andreaslang

I tried to follow the steps, but in the administration interface the device remained present.

andreaslang

Hi @didier-walraet ,

was there a "Success" snackbar after clicking on "Delete device" icon in the Admin UI? Were there any errors? What happens if you reload the "Mobile devices" tab in the Admin UI after removing the device?

didier-walraet

andreaslang

When I delete device from admin UI, I see success message, when reload mobile device tab, my device is always present.

Best regards.

mwilliams

didier-walraet

When you have deleted a device but not removed the account from the mobile that's normal. Your device still hat the account credentials and the device is reprovisioned. If you don't want that to happen, you can change the password of the account and then delete the device, hereafter your device won't show up anymore since it will not be able to authenticate anymore.

crpb

didier-walraet When I delete device from admin UI, I see success message, when reload mobile device tab, my device is always present.
mwilliams

Maybe he just means the same behavior as i have (had?):

andreaslang crpb When i remove a Device in either the Web-UI or Admin-UI the Device wouldn't be listed in the Web-UI anymore but the Deviced ID is still listed in the Admin-UI without any other known facts.

Shouldn't those devices be removed from the Admin-UI aswell? I tried Refresh/Relog/Reboot in case of "Browser-Cache-Issues" :-).

Yes, they actually should be removed in the Admin-UI as well. We'll look into it. You have to be aware though, that simply removing device from a list doesn't prevent it from syncing again if the account is still configured on the device.

didier-walraet

crpb
Is exactly that

andreaslang

Hi @didier-walraet ,

with grommunio-sync version 1.0.26-lp153.135.1 the MDM plugin should also list the mobile devices. We are still investigating the issue in the Admin UI.

didier-walraet

andreaslang
Hi Andreas,

After this morning update, I can see mobile device in web-ui.

Thanks,
Best regards,
Didier

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