Exchange ActiveSync causes fatal error

midas

We have about 10 users using Exchange ActiveSync.

Our grommunio-sync-error.logs is full with errors like the following:

04/10/2022 18:12:39 [21614] [ERROR] [user@domain.com] LoopDetection->ProcessLoopDetectionPreviousConnectionFailed(): Command 'FolderSync' at 04/10/2022 17:36:37 with pid '21787' terminated unexpectedly or is still running.
04/10/2022 18:12:39 [21614] [ERROR] [user@domain.com] Please check your logs for this PID and errors like PHP-Fatals or Apache segmentation faults and report your results to the grommunio dev team.
04/10/2022 18:12:40 [21614] [FATAL] [user@domain.com] Fatal error: /usr/share/grommunio-sync/lib/request/foldersync.php:253 - Uncaught Error: Call to a member function IsDataChanged() on string in /usr/share/grommunio-sync/lib/request/foldersync.php:253
Stack trace:
#0 /usr/share/grommunio-sync/lib/request/requestprocessor.php(98): FolderSync->Handle(9)
#1 /usr/share/grommunio-sync/index.php(114): RequestProcessor::HandleRequest()
#2 {main}
  thrown (1)
04/10/2022 18:12:40 [21682] [FATAL] [user@domain.com] Fatal error: /usr/share/grommunio-sync/lib/request/foldersync.php:253 - Uncaught Error: Call to a member function IsDataChanged() on string in /usr/share/grommunio-sync/lib/request/foldersync.php:253
Stack trace:
#0 /usr/share/grommunio-sync/lib/request/requestprocessor.php(98): FolderSync->Handle(9)
#1 /usr/share/grommunio-sync/index.php(114): RequestProcessor::HandleRequest()
#2 {main}
  thrown (1)

crpb

Hey Midas,

i cleaned up your post a bit.
And could you please provide a bit more information? It doesn't have to be exactly like that but always good to have a bit more information.

midas

Hi crpb
Thanks for cleaning my post.
What information are you looking for? What would help you to solve the issue?
It's actually quite straightforward. We use the grommunio appliance and have several users trying to retrieve the data over Exchange ActiveSync. Mail client on user side can be anything from Mobile with Android or iOS, Outlook, Windows Live Mail, Thunderbird etc.

crpb

midas Android or iOS, Outlook, Windows Live Mail, Thunderbird

All of those are using ActiveSync? Even Outlook?

crpb

Like in the Link posted above your current Package-Versions are always helpful.

echo -e "### Installed Packages\n\n\`\`\`" && (rpm -qa |grep -E ^grom |sort) && echo "\`\`\`"

Did you Update to the latest available Version?

zypper ref && zypper up

Did you try to Resync the Devices in either the Admin-UI "Users -> Select an User -> Mobile Devices"

or via the normal Web-UI as an User in "Settings ->Mobile Devices"?

midas

Yes exactly, Some of the outlook users are using ActiveSync, the others MAPI/HTTP
We tried to Resync the devices in Admin-UI "Users -> Select an User -> Mobile Devices" and it didn't work.
Here is the list of installed packages, the appliance gets currently almost weekly updated:

Installed Packages

grommunio-admin-api-1.7.70.7305451-lp153.6.1.noarch
grommunio-admin-api-bash-completion-1.7.70.7305451-lp153.6.1.noarch
grommunio-admin-common-6.cb985db-lp153.14.1.noarch
grommunio-admin-web-2.5.0.51.d512d51-lp153.9.1.noarch
grommunio-antispam-3.2-lp153.8.1.x86_64
grommunio-chat-6.2.2-lp153.2.1.x86_64
grommunio-common-7.2480945-lp153.3.1.x86_64
grommunio-cui-1.0.36.df722b3-lp153.19.1.noarch
grommunio-dav-1.1.4.97fce33-lp153.1.1.noarch
grommunio-error-pages-1.0.6.9c50afb-lp153.7.1.noarch
grommunio-imapsync-2.200-lp153.4.1.noarch
grommunio-index-0.1.11.8787c3c-lp153.17.1.x86_64
grommunio-release-2022.05.2-lp153.1.1.x86_64
grommunio-setup-1.0.62.d4c0c8b-lp153.43.1.noarch
grommunio-sync-1.1.12-lp153.9.1.noarch
grommunio-web-3.1.21.aa568e5-lp153.6.1.noarch
gromox-1.32.31.161e39a-lp153.44.1.x86_64
gromox-debuginfo-1.32.31.161e39a-lp153.44.1.x86_64
gromox-debugsource-1.32.31.161e39a-lp153.44.1.x86_64

crpb

Hey Midas,

1.Switch all Outlook-Clients to MAPI.
2.As it seems f* up anyway right now i would Remove all Devices via the Admin-Panel and also do an redis-cli FLUSHALL.
3.With some of your other Error i guess an zypper ref && zypper up -y && reboot couldn't hurt.

You Said 10 Users, so you have a Subscription? If so i would switch to the Supported-Repo.

PS: I saw your Question in the IRC-Channel. Maybe next time use my Nick in the Message, then i probably won't miss it :-).