I've recently migrated from Kopano to Grommunio community and am having a problem receiving certain emails with activesync. I'm running the latest appliance in a VM with latest patches:
grommunio-common-10.e94d08a-lp154.7.1.x86_64
grommunio-release-2022.12.1-lp154.3.1.x86_64
grommunio-sync-1.1.57-lp154.63.1.noarch
grommunio-imapsync-2.178-lp154.1.1.noarch
I'm able to receive most emails but some never make it to the phone with activesync. It seems that everything that comes from "facebookmail.com" isn't able to be sent over activesync. I'm able to see these emails in Webmail and also able to sync them to the phone if I use IMAP instead of activesync.
Here is an example of the log messages from an undeliverable email from friendupdates@facebookmail.com:
grommunio-sync.log
24/01/2023 14:38:09 [28702] [DEBUG] [USER1@REMOVED.com] PHPWrapper->ImportMessageChange(): Getting message from MAPIProvider, sourcekey: '03000000a5187b6fbcdcea1ed03c5657000000030748', parentsourcekey: '03000000a5187b6fbcdcea1ed03c565700000000000d', entryid: '00000000a54d3948ad66994eb2e5c705ecf269db070003000000a5187b6fbcdcea1ed03c565700000000000d000003000000a5187b6fbcdcea1ed03c56570000000307480000'
24/01/2023 14:38:09 [28702] [ WARN] [USER1@REMOVED.com] SyncObjectBrokenException: The message doesn't have a sourcekey - code: 0 - file: /usr/share/grommunio-sync/lib/grommunio/mapiprovider.php:618
24/01/2023 14:38:09 [28702] [ERROR] [USER1@REMOVED.com] PHPWrapper->ImportMessageChange(): Caught SyncObjectBrokenException but no ID of object set
24/01/2023 14:38:09 [28702] [ WARN] [USER1@REMOVED.com] /usr/share/grommunio-sync/lib/core/asdevice.php:196 Undefined property: stdClass::$id (2)
24/01/2023 14:38:09 [28702] [ WARN] [USER1@REMOVED.com] /usr/share/grommunio-sync/lib/core/asdevice.php:196 Undefined property: stdClass::$id (2)
24/01/2023 14:38:09 [28702] [ WARN] [USER1@REMOVED.com] /usr/share/grommunio-sync/lib/core/asdevice.php:196 Undefined property: stdClass::$id (2)
24/01/2023 14:38:09 [28702] [ WARN] [USER1@REMOVED.com] /usr/share/grommunio-sync/lib/core/asdevice.php:196 Undefined property: stdClass::$id (2)
24/01/2023 14:38:09 [28702] [ WARN] [USER1@REMOVED.com] /usr/share/grommunio-sync/lib/core/asdevice.php:196 Undefined property: stdClass::$id (2)
24/01/2023 14:38:09 [28702] [ WARN] [USER1@REMOVED.com] /usr/share/grommunio-sync/lib/core/asdevice.php:196 Undefined property: stdClass::$id (2)
24/01/2023 14:38:09 [28702] [ WARN] [USER1@REMOVED.com] /usr/share/grommunio-sync/lib/core/asdevice.php:196 Undefined property: stdClass::$id (2)
24/01/2023 14:38:09 [28702] [ERROR] [USER1@REMOVED.com] Ignored broken message (SyncMail). Reason: '1' Folderid: 'Ua27cd' message id 'Unknown ID'
grommunio-sync-error.log
24/01/2023 14:38:09 [28702] [ WARN] [USER1@REMOVED.com] SyncObjectBrokenException: The message doesn't have a sourcekey - code: 0 - file: /usr/share/grommunio-sync/lib/grommunio/mapiprovider.php:618
24/01/2023 14:38:09 [28702] [ERROR] [USER1@REMOVED.com] PHPWrapper->ImportMessageChange(): Caught SyncObjectBrokenException but no ID of object set
24/01/2023 14:38:09 [28702] [ WARN] [USER1@REMOVED.com] /usr/share/grommunio-sync/lib/core/asdevice.php:196 Undefined property: stdClass::$id (2)
24/01/2023 14:38:09 [28702] [ WARN] [USER1@REMOVED.com] /usr/share/grommunio-sync/lib/core/asdevice.php:196 Undefined property: stdClass::$id (2)
24/01/2023 14:38:09 [28702] [ WARN] [USER1@REMOVED.com] /usr/share/grommunio-sync/lib/core/asdevice.php:196 Undefined property: stdClass::$id (2)
24/01/2023 14:38:09 [28702] [ WARN] [USER1@REMOVED.com] /usr/share/grommunio-sync/lib/core/asdevice.php:196 Undefined property: stdClass::$id (2)
24/01/2023 14:38:09 [28702] [ WARN] [USER1@REMOVED.com] /usr/share/grommunio-sync/lib/core/asdevice.php:196 Undefined property: stdClass::$id (2)
24/01/2023 14:38:09 [28702] [ WARN] [USER1@REMOVED.com] /usr/share/grommunio-sync/lib/core/asdevice.php:196 Undefined property: stdClass::$id (2)
24/01/2023 14:38:09 [28702] [ WARN] [USER1@REMOVED.com] /usr/share/grommunio-sync/lib/core/asdevice.php:196 Undefined property: stdClass::$id (2)
24/01/2023 14:38:09 [28702] [ERROR] [USER1@REMOVED.com] Ignored broken message (SyncMail). Reason: '1' Folderid: 'Ua27cd' message id 'Unknown ID'
Was hoping someone has seen this before or could suggest where to look next...