Grommunio-Office not working in fresh install

boukej

Hello,

[Edit-1] I did re-install Grommunio and still there's no option to create documents, spread sheets and so on.
[Edit-2] I did look through the grommunio-setup.log and the grommunio-office is installed:
(280/293) Installing: grommunio-office-7.4.1-lp154.4.2.x86_64 [......................................................................................................done]
[Edit-3] There seems to be something wrong wiht ONLYOFFICE. I did add the log below. I see this when I am logged in as the admin.

I did use grommunio.x86_64-latest.install.iso to install Grommunio as a VM in Proxmox.

I did notice that everything seems to work, except for Grommunio-Office. I can't create documents in "Files". Only the text-document option is present.

Are there known issues to this? Is there a command to re-run the installation task of Grommunio-Office?
I think I will re-run the whole installation again, as I don't have the installation log anymore. I did discard it as there are passwords in the log file.

Anyone having this issue too?

Thanks.

Kind regards,

Bouke

{"reqId":"57OM8jPZA29sLplRrTMJ","level":3,"time":"2023-09-11T19:34:08+00:00","remoteAddr":"172.21.99.43","user":"admin","app":"onlyoffice","method":"PUT","url":"/files/index.php/apps/onlyoffice/ajax/settings/address","message":"HealthcheckRequest on check error","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36","version":"25.0.10.1","exception":{"Exception":"GuzzleHttp\\Exception\\ServerException","Message":"Server error:GET https://c1.gigabitjes.nl/office/healthcheckresulted in a502 Bad Gatewayresponse:\n<!DOCTYPE html>\n<html>\n<head>\n\t<link rel=\"stylesheet\" type=\"text/css\" href=\"/_errors/main.css\"/>\n\t<title>grommunio - Err (truncated...)\n","Code":502,"Trace":[{"file":"/usr/share/grommunio-files/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":69,"function":"create","class":"GuzzleHttp\\Exception\\RequestException","type":"::","args":[["GuzzleHttp\\Psr7\\Request"],"*** sensitive parameters replaced ***",null,[],null]},{"file":"/usr/share/grommunio-files/3rdparty/guzzlehttp/promises/src/Promise.php","line":204,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/usr/share/grommunio-files/3rdparty/guzzlehttp/promises/src/Promise.php","line":153,"function":"callHandler","class":"GuzzleHttp\\Promise\\Promise","type":"::","args":[1,"*** sensitive parameters replaced ***",null]},{"file":"/usr/share/grommunio-files/3rdparty/guzzlehttp/promises/src/TaskQueue.php","line":48,"function":"GuzzleHttp\\Promise\\{closure}","class":"GuzzleHttp\\Promise\\Promise","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/usr/share/grommunio-files/3rdparty/guzzlehttp/promises/src/Promise.php","line":248,"function":"run","class":"GuzzleHttp\\Promise\\TaskQueue","type":"->","args":[true]},{"file":"/usr/share/grommunio-files/3rdparty/guzzlehttp/promises/src/Promise.php","line":224,"function":"invokeWaitFn","class":"GuzzleHttp\\Promise\\Promise","type":"->","args":[]},{"file":"/usr/share/grommunio-files/3rdparty/guzzlehttp/promises/src/Promise.php","line":269,"function":"waitIfPending","class":"GuzzleHttp\\Promise\\Promise","type":"->","args":[]},{"file":"/usr/share/grommunio-files/3rdparty/guzzlehttp/promises/src/Promise.php","line":226,"function":"invokeWaitList","class":"GuzzleHttp\\Promise\\Promise","type":"->","args":[]},{"file":"/usr/share/grommunio-files/3rdparty/guzzlehttp/promises/src/Promise.php","line":62,"function":"waitIfPending","class":"GuzzleHttp\\Promise\\Promise","type":"->","args":[]},{"file":"/usr/share/grommunio-files/3rdparty/guzzlehttp/guzzle/src/Client.php","line":187,"function":"wait","class":"GuzzleHttp\\Promise\\Promise","type":"->","args":[]},{"file":"/usr/share/grommunio-files/lib/private/Http/Client/Client.php","line":218,"function":"request","class":"GuzzleHttp\\Client","type":"->","args":["get","https://c1.gigabitjes.nl/office/healthcheck",["/var/lib/grommunio-files/data/files_external/rootcerts.crt",60,[true],["Nextcloud Server Crawler","gzip"],true]]},{"file":"/usr/share/grommunio-files/apps/onlyoffice/lib/documentservice.php","line":374,"function":"get","class":"OC\\Http\\Client\\Client","type":"->","args":["https://c1.gigabitjes.nl/office/healthcheck",[60,[true]]]},{"file":"/usr/share/grommunio-files/apps/onlyoffice/lib/documentservice.php","line":259,"function":"Request","class":"OCA\\Onlyoffice\\DocumentService","type":"->","args":["https://c1.gigabitjes.nl/office/healthcheck"]},{"file":"/usr/share/grommunio-files/apps/onlyoffice/lib/documentservice.php","line":406,"function":"HealthcheckRequest","class":"OCA\\Onlyoffice\\DocumentService","type":"->","args":[]},{"file":"/usr/share/grommunio-files/apps/onlyoffice/controller/settingscontroller.php","line":181,"function":"checkDocServiceUrl","class":"OCA\\Onlyoffice\\DocumentService","type":"->","args":[["OC\\URLGenerator",["OC\\User\\Session"]],["OCA\\Onlyoffice\\Crypt"]]},{"file":"/usr/share/grommunio-files/lib/private/AppFramework/Http/Dispatcher.php","line":225,"function":"SaveAddress","class":"OCA\\Onlyoffice\\Controller\\SettingsController","type":"->","args":["https://c1.gigabitjes.nl/files/","https://c1.gigabitjes.nl/office/","https://c1.gigabitjes.nl/files/",false,"","",false]},{"file":"/usr/share/grommunio-files/lib/private/AppFramework/Http/Dispatcher.php","line":133,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[["OCA\\Onlyoffice\\Controller\\SettingsController"],"saveAddress"]},{"file":"/usr/share/grommunio-files/lib/private/AppFramework/App.php","line":172,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[["OCA\\Onlyoffice\\Controller\\SettingsController"],"saveAddress"]},{"file":"/usr/share/grommunio-files/lib/private/Route/Router.php","line":298,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["SettingsController","saveAddress",["OC\\AppFramework\\DependencyInjection\\DIContainer"],["onlyoffice.settings.save_address"]]},{"file":"/usr/share/grommunio-files/lib/base.php","line":1053,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/apps/onlyoffice/ajax/settings/address"]},{"file":"/usr/share/grommunio-files/index.php","line":36,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/usr/share/grommunio-files/3rdparty/guzzlehttp/guzzle/src/Exception/RequestException.php","Line":113,"message":"HealthcheckRequest on check error","CustomMessage":"HealthcheckRequest on check error"},"id":"64ff6c017e998"}

faspie

I have the same problem: Using grommunio appliance I added the office packages via the install wizard but office is not available

faspie

faspie
Here is a screenshot of the available options

Andy

The same here. I had installed the appliance from March, with working optional modules except for a few snags. With Files there are a few issues to this day, but currently Office no longer works for me either. If I reinstall the Appliance package from July, basically none of the option modules work. Either not usable or not at all. Since I have the feeling anyway that the priority of the option modules is behind the core module, which is okay in my point of view, it's maybe the best to wait until the next appliance comes and reinstall it and see if everything works.