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  • grommunio-index can't search store from outlook, where are logs?

Like title says, i'm trying to figure out why searching is not working at all from outlook, just getting nothing. I also can't find anything in documentation as to which service is responsible for this, and nothing in any logs even with debug on. Checked gromox-http logs, grommunio-sync logs, and syslog.

I know the stores in /var/lib/grommunio-web/sqlite-index/ are good, the mails are there, tested with sqlite3 client, i've tried regenerating indexes. Could be permission issues but impossible to debug without any information about what service is failing.

Could anyone please help shed some light on where I start debugging?

Michael

Well it just got more confusing. I just did a tcpdump when doing a "look for more on the server" outlook query, and there's no traffic whatsoever? Any ideas?

Come to think of it - isn't "grommunio-web" just the web based email client? Is the sqlite-index only for the web client?

What about outlook? How does it search for email that aren't cached locally?

Thanks. Confirmed it works in webmail.

I don't see any calls to any relevant functions in logs (http/midb/zcore).

Outlook connection window looks good.

I can open folders with only old emails (that wouldn't be cached in my 1 year setting) which works fine, so mapi must be working right?

It seems outlook for some reason refuses to create these hidden Search folders?

EDIT: Also tried creating an actual search folder, and a simple subject + body search, and no results older than 1 year ever appears.

So, anyone know where I could look? As it doesn't seem outlook is even trying to search on the server, what could be wrong?

    bheam As it doesn't seem outlook is even trying to search on the server

    I assume your Outlook is in caching mode. For caching mode, Windows Search handles the index - this is my knowledge.
    Try to regenerate the Windows Search index in control panel.

      Hi, thanks,

      Yes I use cached exchange mode - but how would outlook with local index be able to search in the mails that aren't stored locally?

      When I click "Find more on the server", nothing happens, no more results. Shouldn't it connect to the server and retrieve more matches?

      Same thing happens on multiple computers, so it can't just be corrupt search index.

      Or did I misunderstand, and grommunio doesn't support searching on the server from outlook at all?

        bheam Or did I misunderstand, and grommunio doesn't support searching on the server from outlook at all?

        Only in online mode. In Caching mode, Windows search is responsible for the index.

            WalterH

            Right. I feel dumb as a bag of rocks.

            I tried to turn off "cached exchange mode". Now searches don't return anything, even on recent items. I do see something in gromox-http log about ropCreateFolder, ropSetSearchCriteria though, so I guess I have something wrong server side too.

            The only option that would actually make searches work on all mail items is enabling cached mode and dragging the slider to "All" then?

            Sorry to repeat last question, as your reply wasn't really clear to me (bag of rocks):

            Does grommunio not support cached mode searching on non-cached items? Is this what @mwilliams was referring to might come in 2024? Or have i misconfigured something?

            Bonus question: If full cached mode is only option; Is there a way to tell grommunio to hint to the client (outlook) that it should set the cache to "all" so I don't manually have to think about it?

            • crpb replied to this.

                bheam Is there a way to tell grommunio to hint to the client (outlook) that it should set the cache to "all" so I don't manually have to think about it?

                Those can be managed by registry settings. I don't have it on hand but they are all documented at https://learn.microsoft.com/ somewhere.

                  Thanks for the report - We've been able to reproduce some online search-related issues. OL tricks here in some (yet) unclear ways - must be something recently introduced by MS. gromox does its job, example case we have currently: a) search for specific term where 8000 objects are matched. OL displays a single found object, <search continues in OL>, in the meanwhile MFCMAPI shows we populate the search folder for OL to pickup correctly with 8000 elements, yet OLD does not show any results we provide to OL -> 0 objects found. @bheam To understand and match: Which exact OL version are you using (check outlook.exe version)? So far this issue develops quite similar to KB5008212 (an outlook bug, do not use the workaround, it will not help), but we continue investigating.

                  16.0.5422.1000 and 16.0.16924.20124

                  Not sure my issue is the same though. My issue is that server side searches do not work at all. "Find more on the server" just returns the same items as the local cache search.

                  Opening a folder (not searching) that only has old items works though (show items on server actually lists some items)

                  7 days later

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