Cannot see a folder in G-web and cannot delete it in outlook

Keeebs

I tried importing a pst from the command line. Afterwards, I went to delete the folder sit created and I cannot remove the folder! I can rename it. I can move it. It appears I can delete it in outlook, but as soon as I restart outlook, it comes back. I can create a folder in g-web and move the phantom folder inside of it - then I can see i and delete in in g-web. Until I restart outlook, and it comes back. If I try to delete form the command line, I get: Could not delete folder 0x390007

Any ideas?
Thank you

crpb

Keeebs If I try to delete form the command line, I get: Could not delete folder 0x390007

"Show your work!" 🙈

I guess you tried via grommunio-admin exmdb a@b.c folder delete..?
If so maybe try gromox-mbop -u a@b.c emptyfld --nuke-folders 0x1223434 (folderid)

https://docs.grommunio.com/man/gromox-mbop.8.html

Keeebs

I've confirmed no folders or files within it and my user has full permissions on the folder

crpb

Keeebs I've confirmed no folders or files within it and my user has full permissions on the folder

And about that. If that folder is in your store it is best to remove any privileges from directories for you as you already have "storeowner" on IPM_SUBTREE.

Keeebs

crpb
I ran:
grommunio-admin exmdb a@b.com folder list -r

Results:
Top of Information Store (0x9) ├─Sent Items (0xa) ├─Deleted Items (0xb) │ └─Companies (0x240013)

Then:
gromox-mbop -u a@b.com emptyfld --nuke-folders 0x240013
Results:
Folder 0x240013: deleted 0 messages, deleted 38 subfolders plus messages

Great! Then ran:
grommunio-admin exmdb a@b.com folder list -r

Still there 🙁:
Top of Information Store (0x9) ├─Sent Items (0xa) ├─Deleted Items (0xb) │ └─Companies (0x240013)

Any other ideas?

Keeebs

crpb
I ran the nuke command again:
`gromox-mbop -u a@b.com emptyfld --nuke-folders 0x240013'

And this time the result was:
Folder 0x240013: deleted 0 messages, deleted 0 subfolders plus messages

Then ran:
grommunio-admin exmdb a@b.com folder list -r

Folder is still there 🙁:
Top of Information Store (0x9) ├─Sent Items (0xa) ├─Deleted Items (0xb) │ └─Companies (0x240013)

But, then I went back to Outlook and deleted the folder (0x240013) from there

Then ran:
grommunio-admin exmdb a@b.com folder list -r

Now it is gone!
Top of Information Store (0x9) ├─Sent Items (0xa) ├─Deleted Items (0xb)

So I created a nested folder in Outlook:
grommunio-admin exmdb a@b.com folder list -r
├─Inbox (0xd) │ ├─test (0x240021) │ │ └─test2 (0x240022)

Deleted "test2" folder and then "test" folder, in Outlook, from the Inbox (in that order):

Now: grommunio-admin exmdb a@b.com folder list -r

Results in:
├─Deleted Items (0xb) │ ├─test (0x240021) │ └─test2 (0x240022)

Deleted "test2" folder and then "test" folder from the Deleted Items, in Outlook, in that order:
All good!
Top of Information Store (0x9) ├─Sent Items (0xa) ├─Deleted Items (0xb)

Now I created "test4" folder inside "test3" folder inside the Inbox in Outlook:
grommunio-admin exmdb a@b.com folder list -r
├─Inbox (0xd) │ ├─test3 (0x240023) │ │ └─test4 (0x240024)

Now I delete the test 3 folder - moved to deleted items as expected:
grommunio-admin exmdb a@b.com folder list -r
├─Deleted Items (0xb) │ └─test3 (0x240023) │ └─test4 (0x240024)

Now I deleted the "test3" folder, in Outlook, from Deleted Items resulting in:
grommunio-admin exmdb a@b.com folder list -r
├─Deleted Items (0xb) │ └─test3 (0x240023)

Now I deleted the "test3" folder, a second time, in Outlook, from Deleted Items resulting in:
grommunio-admin exmdb a@b.com folder list -r
├─Deleted Items (0xb)

There seems to be at least 2, possibly related problems, deleting nested folders.
(1) parent folders are not deleted if they contain other folders; and
(2) I could see the imported nested folders (from a pst) within the Inbox, but not after deleting the parent folder (within Deleted Items). I could only delete the visible parent folder, within Deleted Items, after nuking the invisible subfolders at the command line.

crpb

FYI:
There is a protection on all standard folders so you can't actually delete e.g. DELETED(trasbin), INBOX, SENT, .... so you could use emptyfld directly on IPM_SUBTREE (what you don't want but just for understanding) and i think you want to use emptyfld like in the example https://docs.grommunio.com/man/gromox-mbop.8.html#id5 which will delete anything in the trashbin (with the optional timespec).

(1) parent folders are not deleted if they contain other folders; and

do you mean parent as in e.g. 0x240013 and not DELETED? Than this is expected AFAIK as it is "empty that folder" and not "empty that folder and throw it away" . Or however one could phrase that.

(2) I could see the imported nested folders (from a pst) within the Inbox, but not after deleting the parent folder (within Deleted Items). I could only delete the visible parent folder, within Deleted Items, after nuking the invisible subfolders at the command line.

For that i would recommend opening up an issue on github.