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  • Outlook sync problems (a lot of them)

ozy @crpb Could you check your sync journal log ? Don't you have any error messages at all ?

right, 80040803-30141506-0-533 pops up here aswell here and there.. also have a ticket open but nothing heard regarding it..

The Unicode setting is also active on a users profile i checked.

But the error count doesn't look as bad as yours (1500).

--
As i'm about to write a thingy to lookup the itemcount/folder/mailbox i maybe able to provide more numbers in the near future :>.

    On some systems also I see this sync errors, on other systems I do not see this sync errors. No idea why we have this errors, the documentation link in this mails are outdated and I also see the same errors on Exchange systems. I assume this is a common Outlook problem.

    So we deal with two different problems here.

    Looks like error 80040803-30141506-0-533 is a limit of how many open folders the Grommunio server can handle at the same time for one client.
    There's something similar (similar error message) here
    I've applied said workarounds to see whether it will resolve my issue.

    The thing is that in my own case (I have a lot of those errors), I open four mailboxes, one shared mailbox and two public folders, so that could indeed apply to me.
    The exchange limit seems to be 500 open handles per client. Looks like the default in grommunio is the same, set via variable emsmdb_max_obh_per_session

    I'll report back if the above workaround did solve the issue. If not, I'll try to increase the emsmdb_max_obh_per_session setting, since I have a particuler usecase here.

    As for error 80040102-501-80040102-430, I'm still wondering what happens. I see that error quite often, and usually that's the one after which I have to recreate the profile in order to have offline sync work again.
    Do you guys get that specific sync error too ?

    If you see errors like: "E-1992: The buffer pool "http_blocks_allocator" is full.", set: /etc/gromox/http.cfg:context_num=1800.

    • ozy replied to this.

      WalterH Did a journalctl -g allocator and a grep -ri allocator /var/log. I don't seem to get that error. Where am I supposed to find it ?

          ozy If you have this errors, than in journalctl -f.

          • crpb replied to this.

              Some good news !
              It seems that since I unchecked the "Download shared folders" checkbox, I don't get anymore sync error messages.
              This has been working since friday.
              I'll propagate this change on other outlook clients and give some feedback if the sync journal stays clean.

              WalterH If you have this errors, than in journalctl -f.

              fyi,

              % journalctl --help |grep -- -g
  -g --grep=PATTERN          Show entries with MESSAGE matching PATTERN

                Hi,
                this corresponds with older problems, that the cache modus for shared folders does not work correctly in Grommunio, see e.g.:
                https://community.grommunio.com/d/1459-synchronisationsproblem-freigegebene-kalender/8
                Can you have a look if you have also the problem that events of shared calendars are not shwon in Outlook, see:
                https://community.grommunio.com/d/1855-entries-of-shared-calendars-not-shown-in-outlook-in-latest-version/3
                I have this problem on our server, which is always used as "beta test" before I update clients systems.
                Florian

                @nettania I usually take my own mailserver as "beta test", since I don't have the resources to check everything in details, I just run it for a week before upgrading my other 2 servers.

                I didn't quite understand your problel though. Cached calendars from other mailboxes are invisible, right ? Do "standard" shared calendars work if you don't open other mailboxes ?

                • crpb replied to this.

                  ozy Do "standard" shared calendars work if you don't open other mailboxes

                  you can just share a calendar to a user and open the mailbox via advanced and it will only show the calendar.

                  i also do that with folders so i won't see the whole mailbox but only things like inbox+etc for stuff like server/monitoring/ticket@ where all the mails fall in.

                  that way you don't have to see the whole thing but only what you are actually interested in and the rest won't have anything in it anyway.

                  for how to configure shared mailboxes have a look here

                  The "open shared calendar" option sometimes works and sometimes not somehow so i always recommend the way via the "Advanced" settings.

                    4 days later

                    So I can confirm after a week that unchecking "Download shared folders" solves the issue where sync journal grows with errors.

                    Hopefully the cached mode can be fixed for shared folders.

                    2 months later

                    Hi All,

                    I have the same issue... I have (for testing purposes) two grommunio servers. One is installed from the ISO that Grommunio provides. The other one is using the Debian Repo Install.

                    Both are updated to the lastest and greatest.

                    However: On the Debian System, the sync is only working if I disable cache mode in outlook.

                    On the "appliance", it works.

                    I noticed that on the ISO Image provided by Grommunio the PHP Version used is 8.0 whereas on debian the debian version is 8.2. Could this be one possible cause?

                    (I tried to switch the debian install to 8.0 but that didn't really work. I will try to check the PHP Settings - the Debian Install Guide does leave quite some things open to your imagination... the documentation could use some help :-) )

                    Tobias

                      tobiasgoeller I noticed that on the ISO Image provided by Grommunio the PHP Version used is 8.0 whereas on debian the debian version is 8.2. Could this be one possible cause?

                      The old ISO is SuSE 15.5, now most Appliances are updated to SuSE 15.6 which provides PHP 8.2.

                      Second point, the Outlook connectivity do not use PHP, Outlook is served only by gromox-http.

                        Is it possible that this is the same problem described in my post
                        Outlook Sync from Grommunio Server to outlkook hat Probleme ?

                        • ozy

                          • Post #25

                          Well, did you try to uncheck the "dowload shared folders" and see whether you get new sync errors ?y
                          Although from your error message in your post, it looks like you have another problem.
                          Btw, please post error messages in text format so they get to be searchable.

                          Is this a question for me?
                          yes I unchecked "download shared folders"
                          Ok the problem is as followed:
                          I generate an appointment in the grommunio web interface.
                          then I get 5 error messages
                          11:10:27 Synchronisiererversion 16.0.18324
                          11:10:27 Postfach "tester@fritz.box" wird synchronisiert
                          11:10:27 Änderungen im Ordner "Kalender" auf dem Server werden synchronisiert
                          11:10:27 Download von Server "74657374-6572-4066-7269-747a02000000@fritz.box"
                          11:10:27 SyncMonitor triggered for Kalender (0x80070057)
                          11:10:27 Fehler bei der Synchronisierung des Ordners.
                          11:10:27 [80070057-30FFFFFF-0-560]
                          11:10:27 Outlook-Datendatei
                          11:10:27 Weitere Informationen zu diesem Fehler erhalten Sie unter der folgenden URL:
                          11:10:27 https://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80070057-30ffffff-0-560
                          11:10:27 Additional Info:
                          Failed while syncing item:
                          EntryID: No current item
                          Item:
                          ErrCtx: 0x09040301
                          Hresult: 0x80040807
                          FnCall: 0x09010602
                          Failed while syncing item:
                          EntryID: {CB:70, LPB:0x00000000BC1E9D7C2F755E46A7AB49DB2208C702070002000000A5187B6FBCDCEA1ED03C565700000000000F000002000000A5187B6FBCDCEA1ED03C56570000000900010000}
                          Item: {SU:}
                          ErrCtx: 0x09030501
                          Hresult: 0x80070057
                          FnCall: 0x09030201
                          11:10:27 Vorgang abgeschlossen

                          I am currently experiencing sync issues in Calendar and I suspect this is an Outlook issue. My sync problems started about 10 days ago and the last grommunio update was about 15 days before that, so I expect an Outlook problem for the calendar sync problem.

                          I cannot believe its an Outlook Error.
                          I tried it with several Outlook.
                          Starting with an installation from
                          grommunio-offline.x86_64-2023.11.3-Build5.1.install.iso
                          in virtual box
                          with this everything is ok.
                          Than update in the web interface.
                          Now I have the sync errors
                          Really I did this with different Outlook Versions.
                          But it is not only in the calendar.
                          When I start a new E-Mail I get the Sync Errors too.
                          This is when the mail appears in the folder
                          Entwürfe

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