No notifications/new mails in Outlook

TylerDurden · 2025-07-23T11:48:50+00:00

I am running Outlook 2019 in cached mode using the mapi/emsdb protocol, the mailbox was migrated from exchange. Outlook is not picking up new mails that are...

WalterH

TylerDurden not gromox-mbop cgkupdate

Where you find "cgkupdate", I did not see it in the post.

TylerDurden

My mistake, not cgkupdate - cgkrepair. But this is also wrong 🙂
cgkreset is the new opperation accourding to the commits.

WalterH

TylerDurden thank you, you are right, I changed the code in the post.

TylerDurden

AlbertP
This seems to be the same error if you are in Online and not cached mode.
Is this a migrated/imported mailbox or a "fresh" one?

AlbertP

TylerDurden Migrated via imapsync from Kopano.

WalterH

AlbertP Migrated via imapsync from Kopano.

Why you did not used this script: https://github.com/grommunio/gromox/blob/prime/tools/kopano2grommunio.sh ?

TylerDurden

Just tested it with a new account - same issue. Must be a new bug.

AlbertP

WalterH I don't know. I thought Imapsync was easier. I am about to test with a new user and see what goes.

TylerDurden

AlbertP
Ich could reproduce the part, that changes made through active sync are showing up after a short amount of time.
(not new emails though)

AlbertP

I just tried with a new user/mailbox and same results. No inbound notification of email. No email shows up until we change folders and switch back to the inbox.

AlbertP

Tyler, were you able to make this work? I've tried to but it just won't work. Old or new mailbox. It just won't deliver new emails to outlook. Outlook on Mac gets them though. The web interface gets them, its just Outlook for windows that won't. Unfortunately my migration from Kopano to Grommunio cannot continue until this is resolved.

TylerDurden

AlbertP
No sorry, does not work for me. Event with todays updates.
You could try setting up a new VM and just try it with one clean account - if it still does not work it is very clearly a bug.

AlbertP

That is exactly what I am doing right now.. Setting up a new VM. This is very frustrating. I've spent many hours troubleshooting this but nothign works. I am setting up a clean server and see how it goes.

WalterH

AlbertP Setting up a new VM.

Did you verify that all repositories are on 15.6 level?
grep -r 15.5 /etc/zypp/*
If this command returns any data, some repositories are on 15.5 level.
The update procedure to 15.6: https://community.grommunio.com/d/1879-update-form-open-suse-155-to-156

TylerDurden

AlbertP
With the community edition there is unfortunately the not too unlikely risk to have such bugs more often.
Basically my primary concert with using Grommunio.

TylerDurden

WalterH

grep -r 15.5 /etc/zypp/*

Gives no output for my installation. The install is also quite new, from July.

AlbertP

TylerDurden I have licenses now, how do i switch to supported edition? Or do i have to do a new installation from scratch?

TylerDurden

I think you have to enter the username/ passwords in the Grommunio settings (gear at the top) and then you can do a upgrade from the Grommunio settings/update..
I am not 100% sure if you can do this after you already have run a community edition update/upgrade once, since technically this would be a downgrade.
It should always work with a clean install.

crpb

TylerDurden I am not 100% sure if you can do this after you already have run a community edition update/upgrade once, since technically this would be a downgrade.

it works out in most cases unless there was a recent upgrade in the community release which would break anything like a difference in gromox-dbop -U which would also not be backwards compatible... but no such thing right now.

also note that unless you run the "upgrade" in the web-admin it will not downgrade everything.

As an example with a running community version and credentials/license already setup

upgrade

root@grom-test-3:~# grommunio-update upgrade supported
                                       _                       __     __
  ___ ________  __ _  __ _  __ _____  (_)__  ______ _____  ___/ /__ _/ /____
 / _ \/ __/ _ \/  ' \/  ' \/ // / _ \/ / _ \/___/ // / _ \/ _  / _ \/ __/ -_)
 \_, /_/  \___/_/_/_/_/_/_/\_,_/_//_/_/\___/    \_,_/ .__/\_,_/\_,_/\__/\__/
/___/                                              /_/

## This system  : grom-test-3.test.local
## Uptime       : 0:04
## Load         : Last Minute: 0.04, Last 5 Minutes: 0.08, Last 15 Minutes: 0.03
## IP Address   : 10.10.10.193
## Executed     : /usr/sbin/grommunio-update upgrade supported
## Start        : Fri 2025-07-25 18:59:06 UTC
## Operation    : Upgrade

▶ Starting Upgrade (zypper ref && zypper dup -y).
▶ on repository supported.
Credentials = ....
Repository URL = https://.....download.grommunio.com/supported/openSUSE_Leap_15.6/?ssl_verify=no
Repository 'backports-debug-update' is up to date.
Repository 'backports-update' is up to date.
Repository 'sle-debug-update' is up to date.
Repository 'sle-update' is up to date.
Repository 'update' is up to date.
Repository 'base' is up to date.
Repository 'debug' is up to date.
Retrieving repository 'grommunio' metadata [......done]
Building repository 'grommunio' cache [....done]
Repository 'src' is up to date.
All repositories have been refreshed.
Loading repository data...
Reading installed packages...
Warning: You are about to do a distribution upgrade with all enabled repositories. Make sure these repositories are compatible before you continue. See 'man zypper' for more information about this command.
Computing distribution upgrade...

The following 3 packages are going to be upgraded:
  grommunio-admin-common grommunio-dbconf grommunio-error-pages

The following 15 packages are going to be downgraded:
  grommunio-admin-api grommunio-admin-web grommunio-antispam grommunio-archive grommunio-common grommunio-cui grommunio-dav grommunio-setup grommunio-sync grommunio-web gromox gromox-debuginfo gromox-debugsource libexmdbpp0 python3-pyexmdb

The following 2 packages are going to be reinstalled:
  grommunio-imapsync grommunio-release

The following package is going to be REMOVED:
  python311-pyexmdb

3 packages to upgrade, 15 to downgrade, 2 to reinstall, 1 to remove.

Package download size:    48.8 MiB

Package install size change:
              |     245.7 MiB  required by packages that will be installed
   150.1 KiB  |  -  245.6 MiB  released by packages that will be removed

Backend:  classic_rpmtrans
Continue? [y/n/v/...? shows all options] (y): y
Retrieving: grommunio-admin-common-42.e17ec55-lp156.38.1.noarch (grommunio) (1/20),  15.0 KiB
Retrieving: grommunio-admin-common-42.e17ec55-lp156.38.1.noarch.rpm [..done (172 B/s)]
Retrieving: grommunio-antispam-3.11.0-lp156.1.2.x86_64 (grommunio) (2/20),   3.6 MiB
Retrieving: grommunio-antispam-3.11.0-lp156.1.2.x86_64.rpm [....done (3.6 MiB/s)]
Retrieving: grommunio-archive-1.3.13.g137.d1b0df1b-lp156.7.47.x86_64 (grommunio) (3/20),   1.5 MiB
Retrieving: grommunio-archive-1.3.13.g137.d1b0df1b-lp156.7.47.x86_64.rpm [..done (172 B/s)]
Retrieving: grommunio-cui-1.1.0.2d79041-lp156.4.1.noarch (grommunio) (4/20),  61.8 KiB
Retrieving: grommunio-cui-1.1.0.2d79041-lp156.4.1.noarch.rpm [.done]
Retrieving: grommunio-dbconf-1.1.1.da20a46-lp156.30.1.x86_64 (grommunio) (5/20),  27.4 KiB
Retrieving: grommunio-dbconf-1.1.1.da20a46-lp156.30.1.x86_64.rpm [.done]
Retrieving: grommunio-error-pages-1.0.10.bb2df37-lp156.31.1.noarch (grommunio) (6/20),  24.8 KiB
Retrieving: grommunio-error-pages-1.0.10.bb2df37-lp156.31.1.noarch.rpm [.done]
Retrieving: grommunio-imapsync-2.290-lp156.1.1.noarch (grommunio) (7/20), 241.3 KiB
Retrieving: grommunio-imapsync-2.290-lp156.1.1.noarch.rpm [..done (81.4 KiB/s)]
Retrieving: grommunio-release-2025.1.2-lp156.3.1.x86_64 (grommunio) (8/20),   8.2 KiB
Retrieving: grommunio-release-2025.1.2-lp156.3.1.x86_64.rpm [.done]
Retrieving: grommunio-setup-1.1.13.4ec354b-lp156.46.1.noarch (grommunio) (9/20),  32.8 KiB
Retrieving: grommunio-setup-1.1.13.4ec354b-lp156.46.1.noarch.rpm [.done]
Retrieving: gromox-2.46.34.1e1f63a-lp156.3.1.x86_64 (grommunio) (10/20),   2.2 MiB
Retrieving: gromox-2.46.34.1e1f63a-lp156.3.1.x86_64.rpm [..done (205.2 KiB/s)]
Retrieving: gromox-debugsource-2.46.34.1e1f63a-lp156.3.1.x86_64 (grommunio) (11/20),   1.1 MiB
Retrieving: gromox-debugsource-2.46.34.1e1f63a-lp156.3.1.x86_64.rpm [..done (145.0 KiB/s)]
Retrieving: libexmdbpp0-1.11.2.259948f-lp156.38.1.x86_64 (grommunio) (12/20),  77.3 KiB
Retrieving: libexmdbpp0-1.11.2.259948f-lp156.38.1.x86_64.rpm [.done]
Retrieving: python3-pyexmdb-1.11.2.259948f-lp156.38.1.x86_64 (grommunio) (13/20), 119.2 KiB
Retrieving: python3-pyexmdb-1.11.2.259948f-lp156.38.1.x86_64.rpm [.done]
Retrieving: grommunio-admin-api-1.17.6.9496703-lp156.56.1.noarch (grommunio) (14/20), 222.4 KiB
Retrieving: grommunio-admin-api-1.17.6.9496703-lp156.56.1.noarch.rpm [.done]
Retrieving: grommunio-admin-web-4.0.0.1.1b3c01e-lp156.30.1.noarch (grommunio) (15/20),   4.3 MiB
Retrieving: grommunio-admin-web-4.0.0.1.1b3c01e-lp156.30.1.noarch.rpm [...done (1.7 MiB/s)]
Retrieving: grommunio-common-27.db4a83f-lp156.36.1.x86_64 (grommunio) (16/20),  14.2 KiB
Retrieving: grommunio-common-27.db4a83f-lp156.36.1.x86_64.rpm [.done]
Retrieving: grommunio-web-3.13.15.g313588ae2-lp156.45.4.noarch (grommunio) (17/20),  12.3 MiB
Retrieving: grommunio-web-3.13.15.g313588ae2-lp156.45.4.noarch.rpm [......done (11.2 MiB/s)]
Retrieving: grommunio-sync-2.2.2.91fc33a-lp156.3.1.noarch (grommunio) (18/20), 265.2 KiB
Retrieving: grommunio-sync-2.2.2.91fc33a-lp156.3.1.noarch.rpm [.done]
Retrieving: grommunio-dav-1.5.3.ee3394a-lp156.1.1.noarch (grommunio) (19/20), 501.9 KiB
Retrieving: grommunio-dav-1.5.3.ee3394a-lp156.1.1.noarch.rpm [.done]
Retrieving: gromox-debuginfo-2.46.34.1e1f63a-lp156.3.1.x86_64 (grommunio) (20/20),  22.3 MiB
Retrieving: gromox-debuginfo-2.46.34.1e1f63a-lp156.3.1.x86_64.rpm [.........done (21.9 MiB/s)]

Checking for file conflicts: [.......done]
( 1/21) Installing: grommunio-admin-common-42.e17ec55-lp156.38.1.noarch [..done]
( 2/21) Installing: grommunio-antispam-3.11.0-lp156.1.2.x86_64 [..........done]
( 3/21) Installing: grommunio-archive-1.3.13.g137.d1b0df1b-lp156.7.47.x86_64 [........
Failed to try-restart grommunio-archive-search.service: Unit grommunio-archive-search.service not found.
done]
( 4/21) Installing: grommunio-cui-1.1.0.2d79041-lp156.4.1.noarch [....
Failed to try-restart grommunio-cui@.service: Unit name grommunio-cui@.service is missing the instance name.
See system logs and 'systemctl status grommunio-cui@.service' for details.
done]
( 5/21) Installing: grommunio-dbconf-1.1.1.da20a46-lp156.30.1.x86_64 [..done]
( 6/21) Installing: grommunio-error-pages-1.0.10.bb2df37-lp156.31.1.noarch [..done]
( 7/21) Installing: grommunio-imapsync-2.290-lp156.1.1.noarch [..done]
( 8/21) Installing: grommunio-release-2025.1.2-lp156.3.1.x86_64 [..done]
( 9/21) Installing: grommunio-setup-1.1.13.4ec354b-lp156.46.1.noarch [....done]
(10/21) Installing: gromox-2.46.34.1e1f63a-lp156.3.1.x86_64 [........done]
(11/21) Installing: gromox-debugsource-2.46.34.1e1f63a-lp156.3.1.x86_64 [.....done]
(12/21) Installing: libexmdbpp0-1.11.2.259948f-lp156.38.1.x86_64 [..done]
(13/21) Installing: python3-pyexmdb-1.11.2.259948f-lp156.38.1.x86_64 [..done]
(14/21) Installing: grommunio-admin-api-1.17.6.9496703-lp156.56.1.noarch [.....done]
(15/21) Removing: python311-pyexmdb-1.11.2.259948f-lp156.299.1.x86_64 [..done]
(16/21) Installing: grommunio-admin-web-4.0.0.1.1b3c01e-lp156.30.1.noarch [..........done]
(17/21) Installing: grommunio-common-27.db4a83f-lp156.36.1.x86_64 [..done]
(18/21) Installing: grommunio-web-3.13.15.g313588ae2-lp156.45.4.noarch [..............................done]
(19/21) Installing: grommunio-sync-2.2.2.91fc33a-lp156.3.1.noarch [....done]
(20/21) Installing: grommunio-dav-1.5.3.ee3394a-lp156.1.1.noarch [......done]
(21/21) Installing: gromox-debuginfo-2.46.34.1e1f63a-lp156.3.1.x86_64 [........................................done]
There are running programs which still use files and libraries deleted or updated by recent upgrades. They should be restarted to benefit from the latest updates. Run 'zypper ps -s' to list these programs.


▶ Upgrade completed successfully.
▶ Updating postfix configuration with new maps if exist
▶ Running post-update/upgrade checksdbop: Current database schema: gx-131

▶ Checking for pending service restart or reboot
## Restarting service grommunio-antispam after update: ... done

## End Upgrade  : Fri 2025-07-25 19:00:08 UTC

root@grom-test-3:~# rpm -qa gromox
gromox-2.46.34.1e1f63a-lp156.3.1.x86_64

update

root@grom-test-4:~# grommunio-update update supported
                                       _                       __     __
  ___ ________  __ _  __ _  __ _____  (_)__  ______ _____  ___/ /__ _/ /____
 / _ \/ __/ _ \/  ' \/  ' \/ // / _ \/ / _ \/___/ // / _ \/ _  / _ \/ __/ -_)
 \_, /_/  \___/_/_/_/_/_/_/\_,_/_//_/_/\___/    \_,_/ .__/\_,_/\_,_/\__/\__/
/___/                                              /_/

## This system  : grom-test-4.test.local
## Uptime       : 0:00
## Load         : Last Minute: 0.82, Last 5 Minutes: 0.27, Last 15 Minutes: 0.09
## IP Address   : 10.10.10.194
## Executed     : /usr/sbin/grommunio-update update supported
## Start        : Fri 2025-07-25 18:58:54 UTC
## Operation    : Update

▶ Starting Update (zypper ref && zypper up -y).
▶ on repository supported.
Credentials = ....
Repository URL = https://.....@download.grommunio.com/supported/openSUSE_Leap_15.6/?ssl_verify=no
Repository 'backports-debug-update' is up to date.
Repository 'backports-update' is up to date.
Repository 'sle-debug-update' is up to date.
Repository 'sle-update' is up to date.
Repository 'update' is up to date.
Repository 'base' is up to date.
Repository 'debug' is up to date.
Retrieving repository 'grommunio' metadata [.....done]
Building repository 'grommunio' cache [....done]
Repository 'src' is up to date.
All repositories have been refreshed.
Loading repository data...
Reading installed packages...

The following package update will NOT be installed:
  sqlite3
Nothing to do.

▶ Update completed successfully.
▶ Updating postfix configuration with new maps if exist
▶ Running post-update/upgrade checksdbop: Current database schema: gx-131

▶ Checking for pending service restart or reboot

## End Update   : Fri 2025-07-25 18:59:06 UTC

root@grom-test-4:~# rpm -qa gromox
gromox-2.46.95.g0300eba-lp156.45.1.x86_64

WalterH

If you want to switch from community to supported and back, read this: https://community.grommunio.com/d/1012-convert-grommunio-from-the-community-edition-to-the-supported-edition