No notifications/new mails in Outlook

TylerDurden

I am running Outlook 2019 in cached mode using the mapi/emsdb protocol, the mailbox was migrated from exchange.

Outlook is not picking up new mails that are received by the server - if have to press "Refresh Folder" to get Outlook to show new mails.

The problem does not exist for the web interface for the same mailbox - there new mails do show up quickly.
I am not sure whether Active Sync is affected.

WalterH

You may have an ICS error, see this post: https://community.grommunio.com/d/2171-update-supported-edition-245174-rework-after-the-update

TylerDurden

I'll try - the update in the post is wrong.
The new command is: gromox-mbop ... cgkreset not gromox-mbop cgkupdate

WalterH

TylerDurden not gromox-mbop cgkupdate

Where you find "cgkupdate", I did not see it in the post.

TylerDurden

No that did not help. I noticed though that are no update in connected mode also.

AlbertP

I am encountering the same issue. Grommunio Appliance. New emails don't show up in Outlook 2019 and 2016 (tested both). One has to select another folder in the mailbox hierarchy and then go back to the Inbox to get new messages.

Pressing send/receive does not help. If i delete an email or read an email from my phone, I can see the changes in Outlook but no new emails show up until i change folders. Either that or re-start the Gromox-HTTP service. Once i restart Grommox HTTP, i get shown the mails that were pending to receive in outlook. Then the system goes back to not showing new emails.

TylerDurden

AlbertP
This seems to be the same error if you are in Online and not cached mode.
Is this a migrated/imported mailbox or a "fresh" one?

TylerDurden

AlbertP
Ich could reproduce the part, that changes made through active sync are showing up after a short amount of time.
(not new emails though)

TylerDurden

My mistake, not cgkupdate - cgkrepair. But this is also wrong 🙂
cgkreset is the new opperation accourding to the commits.

WalterH

TylerDurden thank you, you are right, I changed the code in the post.

AlbertP

TylerDurden Migrated via imapsync from Kopano.

WalterH

AlbertP Migrated via imapsync from Kopano.

Why you did not used this script: https://github.com/grommunio/gromox/blob/prime/tools/kopano2grommunio.sh ?

TylerDurden

Just tested it with a new account - same issue. Must be a new bug.

AlbertP

WalterH I don't know. I thought Imapsync was easier. I am about to test with a new user and see what goes.

AlbertP

I just tried with a new user/mailbox and same results. No inbound notification of email. No email shows up until we change folders and switch back to the inbox.

AlbertP

Tyler, were you able to make this work? I've tried to but it just won't work. Old or new mailbox. It just won't deliver new emails to outlook. Outlook on Mac gets them though. The web interface gets them, its just Outlook for windows that won't. Unfortunately my migration from Kopano to Grommunio cannot continue until this is resolved.

TylerDurden

AlbertP
No sorry, does not work for me. Event with todays updates.
You could try setting up a new VM and just try it with one clean account - if it still does not work it is very clearly a bug.

AlbertP

That is exactly what I am doing right now.. Setting up a new VM. This is very frustrating. I've spent many hours troubleshooting this but nothign works. I am setting up a clean server and see how it goes.

WalterH

AlbertP Setting up a new VM.

Did you verify that all repositories are on 15.6 level?
grep -r 15.5 /etc/zypp/*
If this command returns any data, some repositories are on 15.5 level.
The update procedure to 15.6: https://community.grommunio.com/d/1879-update-form-open-suse-155-to-156

TylerDurden

AlbertP
With the community edition there is unfortunately the not too unlikely risk to have such bugs more often.
Basically my primary concert with using Grommunio.

TylerDurden

WalterH

grep -r 15.5 /etc/zypp/*

Gives no output for my installation. The install is also quite new, from July.