[SOLVED] Inbox subfolders inaccessible from Web UI on new / vanilla install

spiffman192

Ok, I'm feeling like I'm going crazy here.

TL : DR - A new install of Grommunio mail only with a single user created in a new domain in a new organization. When I log in to the web as the user, I create three new folders under Inbox. I log out, then log back in. The Inbox is colapased and I am unable to expand Inbox to see the folders. If I connect with Outlook, everything is fully functional. All versions are new / current as of 9/2/2024. Where am I going wrong here?

Here's the long version:
I tested Grommunio about 4 months ago, was happy with what I was seeing enough to move off of Exchange on-prem. So I planned for an outage this weekend to migrate users over. I deployed a new VM with the most current ISO this past Friday, and prepped to migrate.

I exported a PST from Exchange, and used the following to import:
gromox-e2ghelper -s /mnt/migrate/user1.pst -u user1@domain.com

Import completed without errors or issues. However, when testing by logging into the Web UI after migration of the first user (myself), I couldn't expand the Inbox to see the imported subfolders and I couldn't open the calendar. I could see the imported mail in the Inbox though. I connect Outlook, and I could use everything as expected; I could expand the Inbox, and get to all of the folders.

I'm very new to Grommunio, so I tried to look at permissions of the folders in Outlook, and via SSH with grommunio-admin exmdb. I couldn't figure out where things were hung up. So I wiped and built a new VM with a new ISO download. I started by just creating a user by hand, and doing nothing else. I was able to create subfolders by hand, and access them. However, when I logged out, and logged back in to the Web UI, the Inbox would not expand.

Something is odd. Any thoughts or direction on where to go on this?

Mister2

spiffman192 You need to provide a bit more info for the community to offer help.

The latest ISO dates from 15/04/24, have you applied all the updates to today's releases. Supply a list of installed modules so we know what versions of everything you are running.

Are you running Community or Supported version?

Are you running in a hypervisor, if so which one?

Have you tried different browsers?

My Grommunio servers were built off the same 15/04/24 Appliance ISO and I do not, and have not experienced the reported issue. My gut feeling is it might be browser related, so perform a browser cache delete (especially if you have performed a full update from within the admin console since installation) and try again, or try another browser to see if that helps.

spiffman192

Mister2 The latest ISO dates from 15/04/24, have you applied all the updates to today's releases. Supply a list of installed modules so we know what versions of everything you are running.

Yes, I worked my way down the Console Interface, updating the system immediately before running the Setup Wizard. Here's a list of current state. (If there's a better way to pull the info, let me know):

grom:~ # rpm -qa gromox grommunio-index libexmdbpp0
grommunio-index-1.0.13.gfe3eb6b-lp155.71.1.x86_64
gromox-2.31.40.gc6173b2-lp155.17.1.x86_64
libexmdbpp0-1.11.2.259948f-lp155.30.1.x86_64

Mister2 Are you running Community or Supported version?

Community

Mister2 Are you running in a hypervisor, if so which one?

Proxmox 8.2.4

Mister2 Have you tried different browsers?

Yes, Chrome, Edge, Firefox.

Mister2 My gut feeling is it might be browser related, so perform a browser cache delete (especially if you have performed a full update from within the admin console since installation) and try again, or try another browser to see if that helps.

Yeah, mine too. So I even spun up a VM with Ubuntu Desktop to try from a clean workstation. Still doesn't work from the VM. Everything works fine from Outlook. It's just when I use the Webapp that it does this. Permissions issue somehow?

Andy

Doe you try to contact Grommunio with another computer and different browsers? Also maybe helpful could be Ctrl+Shift+R between, if something with the browser is maybe wrong, etc. If you are not sure about the browsers you can try the DeskAPP to see, if the results are the same.

spiffman192

Andy
Thanks Andy. I set up a new desktop VM to test with Firefox, same response.

I hadn't tried the deskapp, so that's a good suggestion. I just downloaded and tried that path, same response. That was to the testbed I deployed this morning with the account already accessed. I'm going re-deploy everything and give it another try from the top.

spiffman192

So an update on this, the Deskapp had the same issue. I rebuilt the Grommunio VM from scratch, and the problem persisted. I the discovered it is only an issue if I create more than one sub-folder under inbox. Weird.

So if I create one sub-folder, everything is happy. More than one, and I'm unable to access any folders under Inbox.

spiffman192

Another update. I downloaded the offline 2023.11.3 iso, and installed on a clean VM. I then did NOT run the updates at the console prior to running the setup wizard. Surprisingly, this did not exibit the issue I was experiencing and allowed me to create multiple subfolders successfully under the Inbox, logoff and log back in without issue. I was also able to create additional users and not have the problem. I even ran the updates from the console and didn't have issues.

Just to double-check, I used the same ISO on a new VM, and this time I DID run the updates from the console prior to running the setup wizard. This time, the problem was repeated. A new new user that would have multiple folders created under the inbox would not be able to access them under the inbox after logging out and back in.

There seems to be an issue with the current updates on NEW deployments. Let me know anyone needs additional information. I at least have a workaround for the issue now.

hansd

I can confirm your experience. Also installed the latest build, where subfolders in the webclient are not working. Currently installing 2023.11.3-Build4.2 to see if I get it working.

hansd

Update: 2023.11.3-Build4.2 did not work. Like you I had to use the grommunio-offline.x86_64-2023.11.3-Build5.1.install.iso

crpb

hansd

It updates itself during the first setup so you will end up with the same version.

hansd

Update: While I was able to get subfolders to display in the web client, the Outlook App does not work with ActiveSync on the offline image. bummer!

WalterH

hansd Outlook App does not work with ActiveSync

it is currently not supportef.

hansd

WalterH

is the outlook app (mapi) not supported when using the "grommunio.x86_64-latest.install.iso" ?

hansd

Update: I was able to make the subfolders appear in the web client using the grommunio.x86_64-latest.install.iso.

Using developer tool in the browser i saw this
"grommunio-debug.js:72954 Uncaught RangeError: Incorrect locale information provided
at Intl.Collator (<anonymous>)
at constructor.compareRecordProp (grommunio-debug.js:72954:39)
at constructor.hierarchySort (grommunio-debug.js:72871:15)
at ext-base-all.js?version=3.9.140.g0a608be8-lp155.144.3:21:8903
at Array.sort (<anonymous>)
at constructor.sort (ext-base-all.js?version=3.9.140.g0a608be8-lp155.144.3:41:475299)
at constructor.sort (ext-base-all.js?version=3.9.140.g0a608be8-lp155.144.3:41:481596)
at constructor.doSort (extjs-mod-debug.js:4493:10)
at h.Event.fire (ext-base-all.js?version=3.9.140.g0a608be8-lp155.144.3:41:3699)
at constructor.fireEvent (ext-base-all.js?version=3.9.140.g0a608be8-lp155.144.3:41:687)"

I went into settings and set the language to "en_US" and voilá

WalterH

I mean the Outlook app on mobile phone.

hansd

WalterH

I tried it now and it seems to work for me.
I guess the app is using MapiHTTP.