[SOLVED] Inbox subfolders inaccessible from Web UI on new / vanilla install

spiffman192 · 2024-09-03T04:39:01+00:00

Ok, I'm feeling like I'm going crazy here. TL : DR - A new install of Grommunio mail only with a single user created in a new domain in a new organization....

hansd

I can confirm your experience. Also installed the latest build, where subfolders in the webclient are not working. Currently installing 2023.11.3-Build4.2 to see if I get it working.

hansd

Update: 2023.11.3-Build4.2 did not work. Like you I had to use the grommunio-offline.x86_64-2023.11.3-Build5.1.install.iso

crpb

hansd

It updates itself during the first setup so you will end up with the same version.

hansd

Update: While I was able to get subfolders to display in the web client, the Outlook App does not work with ActiveSync on the offline image. bummer!

WalterH

hansd Outlook App does not work with ActiveSync

it is currently not supportef.

hansd

WalterH

is the outlook app (mapi) not supported when using the "grommunio.x86_64-latest.install.iso" ?

hansd

Update: I was able to make the subfolders appear in the web client using the grommunio.x86_64-latest.install.iso.

Using developer tool in the browser i saw this
"grommunio-debug.js:72954 Uncaught RangeError: Incorrect locale information provided
at Intl.Collator (<anonymous>)
at constructor.compareRecordProp (grommunio-debug.js:72954:39)
at constructor.hierarchySort (grommunio-debug.js:72871:15)
at ext-base-all.js?version=3.9.140.g0a608be8-lp155.144.3:21:8903
at Array.sort (<anonymous>)
at constructor.sort (ext-base-all.js?version=3.9.140.g0a608be8-lp155.144.3:41:475299)
at constructor.sort (ext-base-all.js?version=3.9.140.g0a608be8-lp155.144.3:41:481596)
at constructor.doSort (extjs-mod-debug.js:4493:10)
at h.Event.fire (ext-base-all.js?version=3.9.140.g0a608be8-lp155.144.3:41:3699)
at constructor.fireEvent (ext-base-all.js?version=3.9.140.g0a608be8-lp155.144.3:41:687)"

I went into settings and set the language to "en_US" and voilá

weasee

hansd

I went into settings and set the language to "en_US" and voilá

Which settings did you mean here?

computerhouse

hansd Hello , Thank you so much that resolved the issue

WalterH

I mean the Outlook app on mobile phone.

hansd

WalterH

I tried it now and it seems to work for me.
I guess the app is using MapiHTTP.

weasee

weasee
nevermind - I found it - In grommunio web email, the Settings button at the top right.

Thank you!