[SOLVED] Inbox subfolders inaccessible from Web UI on new / vanilla install
Andy
Thanks Andy. I set up a new desktop VM to test with Firefox, same response.
I hadn't tried the deskapp, so that's a good suggestion. I just downloaded and tried that path, same response. That was to the testbed I deployed this morning with the account already accessed. I'm going re-deploy everything and give it another try from the top.
So an update on this, the Deskapp had the same issue. I rebuilt the Grommunio VM from scratch, and the problem persisted. I the discovered it is only an issue if I create more than one sub-folder under inbox. Weird.
So if I create one sub-folder, everything is happy. More than one, and I'm unable to access any folders under Inbox.
Another update. I downloaded the offline 2023.11.3 iso, and installed on a clean VM. I then did NOT run the updates at the console prior to running the setup wizard. Surprisingly, this did not exibit the issue I was experiencing and allowed me to create multiple subfolders successfully under the Inbox, logoff and log back in without issue. I was also able to create additional users and not have the problem. I even ran the updates from the console and didn't have issues.
Just to double-check, I used the same ISO on a new VM, and this time I DID run the updates from the console prior to running the setup wizard. This time, the problem was repeated. A new new user that would have multiple folders created under the inbox would not be able to access them under the inbox after logging out and back in.
There seems to be an issue with the current updates on NEW deployments. Let me know anyone needs additional information. I at least have a workaround for the issue now.
I can confirm your experience. Also installed the latest build, where subfolders in the webclient are not working. Currently installing 2023.11.3-Build4.2 to see if I get it working.
- Edited
Update: 2023.11.3-Build4.2 did not work. Like you I had to use the grommunio-offline.x86_64-2023.11.3-Build5.1.install.iso
Update: While I was able to get subfolders to display in the web client, the Outlook App does not work with ActiveSync on the offline image. bummer!
Update: I was able to make the subfolders appear in the web client using the grommunio.x86_64-latest.install.iso.
Using developer tool in the browser i saw this
"grommunio-debug.js:72954 Uncaught RangeError: Incorrect locale information provided
at Intl.Collator (<anonymous>)
at constructor.compareRecordProp (grommunio-debug.js:72954:39)
at constructor.hierarchySort (grommunio-debug.js:72871:15)
at ext-base-all.js?version=3.9.140.g0a608be8-lp155.144.3:21:8903
at Array.sort (<anonymous>)
at constructor.sort (ext-base-all.js?version=3.9.140.g0a608be8-lp155.144.3:41:475299)
at constructor.sort (ext-base-all.js?version=3.9.140.g0a608be8-lp155.144.3:41:481596)
at constructor.doSort (extjs-mod-debug.js:4493:10)
at h.Event.fire (ext-base-all.js?version=3.9.140.g0a608be8-lp155.144.3:41:3699)
at constructor.fireEvent (ext-base-all.js?version=3.9.140.g0a608be8-lp155.144.3:41:687)"
I went into settings and set the language to "en_US" and voilá
I mean the Outlook app on mobile phone.
