Outlook sync problems (a lot of them)

ozy · 2024-10-23T22:58:42+00:00

Hello, I have a grommunio server that I use to share some mailboxes between multiple outlook clients, currently running gromox-2.35. I do encounter multiple...

externa1

mwilliams
No there was no migration - installed plain new appliance - empty mailbox - create mail in outlook (cached mode) - gets synced (is available in Grommunio-Webmail)
create mail in Grommunio-Webmail - sync errors in outlook cached mode and no new mail created from Grommunio-Web gets synced -
switch outlook to online mode - all mails available

rg
Christian

externa1

externa1
same behavior with Gromox 2.41.0 update today
rg
Christian

herbert

Its exactly the same for me.
New installed yesterday
And as described earlier.
When Outlook is running, every thing I do in the WEB interface results in Sync errors.

ozy

@mwilliams:

Two setups (with each some outlook cached mode sync problems):

Setup one:

With migration from kopano using grommunio's kopano migration script
Mailbox created with gromox 2.16

Setup two:

New mailboxes, no migration
Mailboxe created with gromox 2.16 too

Both setups encounter the same sync problems.
Can elaborate if needed.

WalterH

Now I see this issue in Calendar and Sent Items (Gesendete Elemente).
I deled the .OST file and Sent Items contains only 3 mails, the 4. mail was created with G-Web and this mail and all older mails are not synced into my caching mailbox.

tmcelhaney

I am seeing the same issue also at this point I can not even use the web mail interface.

I have multiple computers with outlook same account all set to offline cache and if I only use them the sync works fine.
I can view the emails on the web and see all emails in the folders I changed via outlook.

Were things break is the moment I make any changes even deleting an email the sync messages start flowing.
Where I first noticed it is in sent items I had did on the web were not in my outlook.

Another thing that happens is once the sync error occurs even is you delete the account or clear the cache for the offline folder outlook will not sync any of the mail into the folder only new items even if they are all on the server.

It seems like all the folders except the inbox seen to sync.

ozy

I've noticed another pattern, perhaps not correlated to the webapp/offline sync issue.

Most of the outlook offline cache sync problems I encounter are on accounts that open more than one mailbox (user mailbox + another user mailbox), or that are opened by multiple outlook clients.
Most of the sync problems happen when a user moves emails between folders.

Hope this helps the team to find the trigger the issue more easily.

WalterH

gromox 2.41.7 contains the fix. But the fix du not work as expected.

Mister2

WalterH Walter in what way does the gromox 2.41.7 fix for this sync issue not work as expected. Don't want to apply it and open more problems

EDIT: It appears that this 'fix' was published before I updated my Appliance instances yesterday and I already have it installed and it certainly has not fixed the sync issues I am experiencing.

externa1

WalterH
No the problem is still the same
so no webmail usage possible when using outlook sync mode too

rg
Christian

WalterH

Try the gromox-2.41.11 update from tonight.

externa1

WalterH
Looks like it works with 2.41.11 now

rg
Christian

PF_JHB

Yes, it works. Thanks

WalterH

This was an issue with imported items from Kopano.

WalterH

The main issue was some MAPI properties without content that Outlook would not accept in cached mode.

WalterH

Several ICS errors have been fixed in the current Community Edition. As a result, synchronization errors should no longer occur. Which I can also confirm on my system.

ozy

@walter like in gromox 2.45 or current git ?

WalterH

I use:

# rpm -qi gromox | head -n 3
Name        : gromox
Version     : 2.45.173.gf5ca35e
Release     : lp156.33.1

ozy

@WalterH Unfortunately, too good to be true:

Using gromox-2.45.174.g36a1c22-lp156.34.1.x86_64 I still get sync errors (roughly 20 sync errors in a 4h timespan):

20:37:08 Synchronisateur Version 16.0.10417
20:37:08 Synchronisation de la boîte à lettres 'User Mailbox Name' en cours
20:37:08 Synchronisation des modifications locales dans le dossier « Boîte de réception » en cours
20:37:08 Erreur lors de la synchronisation du dossier
20:37:08                 [80040102-501-80040102-430]
20:37:08            Echec de l'opération du client.
20:37:08                 Banque d'informations de Microsoft Exchange
20:37:08            Pour plus d'informations sur ce problème, cliquez sur l'URL ci-dessous :
20:37:08                 https://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040102-501-80040102-430
20:37:08 Terminé

Also, when opening a shared mailbox via Outlook, I still get these every couple of minutes, which roughly sais that local outlook opens too much folders at the same time, which doesn't make sense since the same works with Exchange.
Perhaps there's a soft / hard limit of open files somewhere to configure in Grommunio ?

20:51:24 Synchronisateur Version 16.0.18730
20:51:24 Synchronisation de la boîte à lettres 'User Mailbox' en cours
20:51:25 Synchronisation des modifications de serveur dans le dossier « User Mailbox - Haut de la banque d'informations »
20:51:26 Erreur lors de la synchronisation du dossier
20:51:26                [80040803-30141506-0-533]
20:51:26              Impossible d'ouvrir le fichier C:\Users\user\AppData\Local\Microsoft\Outlook\user@domain.tld.ost, car un trop grand nombre d'autres fichiers est ouvert. Fermez quelques fichiers, puis réessayez.
20:51:26               Fichier de données Outlook
20:51:26              Pour plus d'informations sur ce problème, cliquez sur l'URL ci-dessous :
20:51:26                 https://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040803-30141506-0-533
20:51:26 Terminé

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